Job Description

Join us as a Transformation AI Enablement Lead, where you’ll coach outcome‑driven delivery, remove systemic blockers, and design safe, pragmatic GenAI agents that improve productivity, decision quality, and transparency.

Key Responsibilities

A. Delivery Enablement

• Enable outcome‑driven delivery
  Coach teams and product partners to focus on measurable outcomes, clear goals, and iterative value delivery—avoiding process for process’s sake.
• Remove systemic blockers
  Identify and resolve impediments across process, organization, dependencies, tooling, and operating model.
• Facilitate decisive alignment
  Lead high‑impact planning, prioritization, dependency mapping, and retrospectives with a strong bias toward decisions and action.
• Drive data‑informed improvement
  Use delivery and flow metrics to surface bottlenecks and anti‑patterns, translating insights into practical improvement plans.
• Influence through transparency
  Communicate risks, progress, and systemic themes to leadership; influence without authority through evidence, narrative, and trust.
• Contribute to standards and playbooks
  Identify patterns and codify lightweight guidance that improves consistency while respecting context.

B. GenAI Accelerator Enablement

(Foundational focus: rapid, practical agents—not deep R&D)

• Prompt engineering for outcomes
  Design, test, and refine prompts and system instructions that reliably support delivery and operational use cases (e.g., summarisation, drafting, extraction, Q&A, planning).
• Prototype lightweight agents
  Build targeted, fit‑for‑purpose agents that streamline repetitive work and improve responsiveness (e.g., intake triage, status synthesis, decision logs, release notes) using enterprise guardrails.
• Basic tool‑using agents
  Configure agents to safely use approved tools and connectors, following governed tool‑calling patterns.
• Governance by design
  Ensure agent prototypes align with enterprise expectations as they mature—registration, lifecycle management, and appropriate risk and control checkpoints.
• Quality and evaluation
  Establish lightweight testing practices (accuracy checks, hallucination controls, traceability) before broader adoption.
• Upskill and enable others
  Coach teams and partners on prompt quality, limitations, and responsible use, including human‑in‑the‑loop practices and bias awareness.

Required Qualifications, Capabilities, and Skills

• 8+ years in delivery enablement, agile delivery, product operations, program execution, or equivalent experience coaching teams in complex environments.
• Pragmatic experience across delivery approaches (e.g., Scrum, Kanban, XP‑informed practices, scaling patterns).
• Strong stakeholder leadership: facilitation, influencing, executive communication, and comfort with ambiguity.
• Proven use of metrics and evidence to drive improvement (flow, predictability, quality, and/or operational KPIs).
• Foundational GenAI fluency: understands LLM strengths and limits; able to craft prompts and prototype simple agent workflows.
• Comfortable partnering with engineers and conversant in modern engineering practices (CI/CD, testing, APIs, cloud concepts).

Preferred Qualifications

• Formal training or certifications in coaching, agile, or change leadership.
• Experience building proof‑of‑concepts using low‑code/no‑code tools or lightweight scripting; basic Python or JSON helpful but not required.
• Familiarity with enterprise agent concepts, including governance, guardrails, traceability, and secure tool access patterns

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.