Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The AI Director is a senior, hands‑on software engineering leader responsible for transforming how software is designed, developed, tested, and delivered across a specific business vertical. This role partners closely with the Vertical R&D Leader to define and execute AI‑driven strategies that materially improve engineering productivity—targeting 2x–3x gains in software development efficiency—while maintaining or improving quality, security, and maintainability.

This role does not have direct reports. Instead, success depends on influence, technical credibility, and deep collaboration across software teams, as well as alignment with a peer group of AI Directors working across other verticals.

Key Responsibilities

AI Strategy & Transformation

• Partner with the Vertical R&D Leader to define, prioritize, and implement AI‑ driven initiatives that accelerate software development across the vertical.
• Improve development speed with hands-on partnership with developers, transforming the way teams develop software to maximize the effective of using existing AI-based tools.
• Establish success metrics and continuously measure the impact of AI initiatives, with a focus on developer throughput, cycle time, and quality outcomes and improvement of customer satisfaction

Hands‑ On Technical Leadership

• Act as a hands‑ on developer, architect, and technical problem solver within software teams.
• Design and build AI‑ enabled tools, frameworks, and workflows that integrate into existing development environments.
• Evaluate first principles understanding of problems within the existing SDLC to apply simple and effective solutions to accelerate production of high quality products.
• Lead by example through contributions to production code, prototypes, proofs of concept, and internal tooling.

Team & Cross‑ Vertical Collaboration

• Collaborate closely with software engineers, architects, product leaders, and QA teams within the vertical to ensure solutions are adopted and deliver real value.
• Serve as an active member of the AI Director community, sharing learnings, patterns, and reusable solutions across verticals.
• Innovate better ways to accomplish vertical-specific solutions while adopting relevant innovations from other teams to maximize output.

Change Enablement & Adoption

• Mentor and coach teams on effective, responsible use of AI in software development.
• Promote innovative engineering practices augmented by AI based on needs of vertical.
• Identify and help overcome organizational, technical, and cultural barriers to adoption.

Required Qualifications

• Strong hands‑ on software development background, with significant experience building and delivering production systems with engineering teams.
• Proven experience working in vertical‑ market or domain‑ specific software environments
• Demonstrated ability to influence engineering practices without direct authority
• Deep understanding of modern software development lifecycles, architectures, and tooling.
• Practical experience applying AI or advanced automation to improve developer productivity and software quality.
• Excellent collaboration and communication skills, with the ability to work effectively across disciplines and organizational boundaries.

Preferred Qualifications

• Prior experience leading or contributing to AI‑ driven development.
• Experience in hospitality, travel, or a related vertical (bonus, not required).
• Strong architectural judgment and the ability to improve speed, scalability, and quality all at the same time.
• Experience working in multi‑team, multi‑product environments.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.