Job Description

Job Type:

Permanent

Build a brilliant future with Hiscox

Position: AI Solutions Officer

Reports to: Data Culture and AI Lead
Location: London or York

Type: Permanent

Band: II

Purpose

Design, build and scale AI-enabled solutions across Hiscox, translating business demand into structured, governed and reusable capabilities that improve speed, quality and throughput of work.

Key Responsibilities

Partner with business units to identify, prioritise and deliver AI use cases aligned to operational outcomes (cycle time, quality, throughput, cost-to-serve).

Design and implement AI solutions.

Develop and deploy agents, automations and workflow solutions.

Support the transition from isolated use cases to a managed, scalable programme approach.

Act as the delivery point for citizen AI initiatives and structured, ticketed AI requests from business units.

Troubleshoot and resolve complex issues where AI tools do not meet business requirements.

Work with Technology and Risk to ensure all solutions align with governance, guardrails and escalation processes.

Maintain a central library of reusable workflows and proven “what works” patterns.

Support measurement of impact by linking solutions to improvements in speed, improvements in quality and increased throughput.

Skills and Experience

Essential

Strong hands-on experience with Microsoft Copilot and M365 ecosystem.

Strong hands-on experience with Power Automate and Power Platform.

Working knowledge of GCP and BigQuery.

Experience designing and delivering digital or AI-enabled solutions in a business environment.

Ability to translate unclear or high-level business problems into structured, delivered solutions.

Experience working across multiple business units and stakeholder groups.

Desirable

Experience with workflow automation, APIs or data integration.

Exposure to AI governance, controls or enterprise risk considerations.

Experience working within a central capability or CoE function.

Qualifications

Degree in Computer Science, Data Science, Engineering, Information Systems or related discipline.

OR degree in Law with demonstrated experience in technology, data or AI delivery.

Relevant certifications such as Microsoft Copilot / Power Platform, Google Cloud (GCP / BigQuery), or AI, automation or data-related certifications.

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We ensure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong.

Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success.

Working life does not always have to be in the office so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

#LI-JC1

#LI-Hybrid

Work with amazing people and be part of a unique culture