Job Description

AI Delivery Lead

Department: Delivery

Employment Type: Full Time

Location: Madrid

Reporting To: Chris Nickson

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AI Delivery Lead to join our team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

The AI Delivery Lead – Spain is a senior, handson delivery leadership role responsible for transforming and stabilising the quality, consistency, and governance of AI project delivery across the Spanish region. The role exists to address ongoing delivery challenges, customer escalations and lack of structured project control by introducing stronger operational discipline, customer leadership and improved ways of working across the AI practice.

The postholder will both line manage Technical Project Managers and directly own strategic or highrisk AI projects, ensuring disciplined execution, proactive client management and unified coordination across multidisciplinary delivery teams.

This role is essential in shifting Spain based AI delivery to a more predictable, accountable and outcome focused model.

Key Responsibilities

Delivery Leadership & Governance

• Hold overall accountability for AI delivery execution across Spain.
• Establish, implement and enforce strong delivery governance, project controls and reporting mechanisms.
• Drive customers to meet contractual and technical prerequisites before and during delivery.
• Proactively lead customers, ensuring clear expectations, structured communication and confident handling of challenging conversations.
• Represent Delivery in multiple executivelevel SteerCos and internal governance forums, providing clear and assertive status, risks and mitigation updates.

Line Management & Delivery Capability

• Line manage, coach and develop Developers and Linguists within the AI practice.
• Raise delivery maturity by creating a culture of ownership, clarity, accountability and disciplined execution.
• Challenge, support and upskill team to adopt consistent bestpractice methods and ways of working.

Ownership & Leadership

• Personally lead, recover or deliver complex, strategic or atrisk AI projects.
• Serve as the senior delivery authority in difficult client environments, including those with legacy constraints or poor readiness.
• Ensure effective coordination across international engineering, consulting, AI, linguistic and platform teams to deliver unified outcomes.

Operational Discipline & Internal Collaboration

• Partner closely with the AI Practice Leadership and AI Program Manager to embed consistent quality standards.
• Escalate delivery blockers promptly and confidently, both internally and with clients.
• Improve internal operational processes to address the current fragmentation within Spain delivery.

Skills Knowledge and Expertise

Essential

• Senior delivery leadership experience within complex technology or AI programmes.
• Strong background in delivery management and structured project control.
• Proven track record in managing, leading and recovering challenging or failing projects.
• Experience working with international and nearshore/offshore delivery teams.
• Demonstrable seniorlevel customer leadership, including stakeholder management up to executive and SteerCo level.
• Ability to introduce structure, governance and disciplined execution into a delivery organisation.
• Fluent in English and Spanish (written and spoken).
• Comfortable operating under pressure, in ambiguous situations, and within challenging customer environments.

Preferred Skills

• Experience in enterprise, regulated or largescale client environments.
• Prior exposure to multidisciplinary AI project delivery (engineering, data, linguistics, automation), even if role itself is nontechnical.
• Familiarity with delivery models for outcomebased AI projects.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.