We’re looking for a Montreal-based Customer Success Manager (CSM) to support our expanding customer base across Canada and the U.S. In this role, you’ll be the go-to person for onboarding new clients, ensuring they see the full value of Viova, and supporting them throughout their journey. This is more than just a support role — it's an opportunity to be at the forefront of how AI is reshaping an entire industry.
About Viova
Viova is on a mission to transform the way car dealerships operate. Our AI-powered virtual receptionist is designed specifically for the automotive industry — answering 100% of inbound calls, booking service appointments, handling routine inquiries, and supporting sales across all dealership departments. Built at the intersection of automotive expertise and conversational AI, Viova helps dealerships run smarter, faster, and more profitably. We’re a fast-scaling, tech-driven startup backed by leading software investors and trusted by growing dealership networks across Europe and North America.
Key Responsibilities
• Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start.
• Build and maintain strong, long-term relationships with clients (service, sales, admin leaders).
• Provide proactive support and issue resolution, managing tickets and client feedback.
• Monitor account health and identify growth opportunities within your account.
• Serve as the bridge between clients and product/tech teams, advocating for user needs.
• Conduct training sessions, best practice reviews, and usage optimization calls.
• Help shape how Viova is adopted and scaled across dealer groups in North America.
• Educate clients on AI-powered capabilities, driving adoption and confidence in the tech.
Requirements
Qualifications
• 2+ years in Customer Success, Account Management, or a similar client-facing role.
• Fluent in English (spoken and written); French a strong plus.
• Passionate about technology and AI, with a desire to be part of a future-focused solution.
• Confident communicator who builds trust easily and manages relationships professionally.
• Organized, proactive, and comfortable handling multiple client accounts.
• Curious, eager to learn, and excited by the opportunity to work in a fast-growing startup.
• Experience with SaaS, automotive retail, or tech support is highly valued.
• Based in Montreal with availability across North American time zones.
Benefits
Why Join Us
• Be part of a high-impact AI startup that’s changing the future of automotive service.
• Get in early and grow with the company — we’re just getting started.
• Work remotely with a collaborative, international team.
• Competitive salary, career growth, and access to cutting-edge tech.
• Make a difference for real users and businesses every day.
#Viova
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders.
Headquartered in Montreal with a global presence, Valsoft is committed to building a legacy of excellence by prioritizing sustainable growth and operational efficiency. Our long-term vision, driven by entrepreneurial spirit and disciplined execution, ensures we create lasting value for our portfolio companies, their customers, and the industries they serve. For more information, visit valsoftcorp.com.
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En tant qu'acteur de premier plan dans le domaine des logiciels pour marchés verticaux (LMV), Valsoft allie expertise sectorielle et une philosophie d'investissement unique axée sur l'acquisition et la conservation. Nous gérons un portefeuille croissant d'entreprises qui bénéficient d'un leadership décentralisé et d'une autonomie opérationnelle. Nous soutenons activement nos entreprises en les accompagnant dans leur croissance et leur évolution en leaders de leur secteur.
Basée à Montréal et présente à l'échelle mondiale, Valsoft s'engage à bâtir un héritage d'excellence en priorisant la croissance durable et l'efficacité opérationnelle. Notre vision à long terme, portée par un esprit entrepreneurial et une exécution rigoureuse, nous permet de créer une valeur durable pour nos entreprises, leurs clients et les industries qu'elles desservent. Pour plus d'informations, visitez valsoftcorp.com.
