Job Description

Job Profile:

IT Project Specialist 2

Job Family:

IT Project Management

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job profile Summary:

Works closely and collaboratively with project managers and product managers to assist with routine tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.

Job Description:

Do you want to build AI tools that change how an entire organization creates content? Are you energized by the space between content strategy, technology and product, where prompts, structured knowledge and workflows come together to create something people use every day? Then keep reading below for this exciting AI Content Strategist opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video about working at EdPlus!

We are seeking an AI Content Strategist to join the AI Content Strategy and Systems team. Every day you will make a difference in the lives of others by designing, building and scaling custom AI content tools and agentic workflows that help EdPlus teams create brand-aligned, student-centered content at scale. You will help define what responsible AI content creation looks like at EdPlus and turn those standards into skills, custom assistants, structured knowledge, editorial guidance and automated workflows that support quality content creation across the organization.

This is a hands-on AI content strategy role. You’ll own discovery, design, testing, iteration and enablement for the AI content tools you build, treating them as internal products with real users and measurable adoption. You do not need an engineering or product background, but you do need to be comfortable building directly in AI platforms through instructions, configuration, structured knowledge and repeated testing. You’ll also serve as the editorial owner for system outputs: editing democratized content, identifying where the model falls short, improving the tools and ensuring anything that reaches students is engaging, accessible and unmistakably ASU.

We’re looking for a strong content strategist with experience in UX content, product writing or digital content strategy who has been experimenting with AI tools and is ready to specialize. You’ll bring excellent editorial judgment, curiosity about how these systems work, strong collaboration skills and a passion for building user-friendly products. If you know good content when you see it and can’t resist experimenting with new technologies, then this position might be the right fit for you.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Essential Duties:

• Own custom AI content tools and agentic content systems across EdPlus, from the roadmap, strategy and design through building, testing, launching, and iterating.
• Build, configure and maintain custom AI content tools in platforms such as Claude and ChatGPT. This includes skills, Custom GPTs, project-based workspaces, task-specific subagents, automated workflows, evaluation sets and prompt libraries.
• Own editorial quality for democratized content, reviewing and editing outputs for brand voice, clarity, best practices and student impact, and diagnosing quality issues to improve the instructions, context and source content in our AI content tools.
• Conduct discovery with EdPlus teams to understand current workflows, identify high-value AI content use cases and gather ongoing feedback to maintain a prioritized backlog and roadmap based on impact and feasibility.
• Partner with content strategy colleagues to translate messaging frameworks, brand voice, and editorial standards into the instructions, context, and knowledge AI tools rely on, ensuring the tools produce high-quality content that reinforces ASU Online's content strategies.
• Partner with technology, product and AI teams on integrations, technical requirements, platform decisions and shared standards.
• Define and track success metrics for AI content tools, including adoption, usage, output quality, time saved and downstream content performance.
• Drive adoption of AI content tools across EdPlus through onboarding, training, office hours and ongoing enablement, including documenting how the tools work and how to get the best results from them.
• Define and operationalize governance for AI content creation, including review requirements, disclosure standards and guardrails for appropriate use.
• Evaluate emerging AI tools, models and capabilities through structured pilots, recommending what to adopt, build or pass on, and contribute to the long-term vision for how content, AI and systems come together at EdPlus.
• Assume or coordinate additional duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Desired Qualifications:

• Bachelor's degree or higher in communication, marketing, UX, information science, product management or related discipline.
• Demonstrated experience in content strategy, UX content or technical content, including strong editorial judgment and excellent writing skills for digital products and experiences; demonstrated ability to hold a consistent quality bar across high volumes of content and to articulate the reasoning behind editorial decisions.
• Experience applying messaging frameworks, brand voice and style standards consistently across channels, formats and multiple contributors, with demonstrated strong understanding of brand governance, accessibility and inclusive content practices.
• Hands-on experience building with generative AI, such as designing prompts, custom assistants, agents or AI-powered workflows. (You do not need to have shipped a formal AI product, but you should be able to show us what you have built, tested and learned from experimenting with AI in your content work.) Experience with APIs or no-code/low-code automation platforms is a plus but not required.
• Demonstrated ability to define requirements, prioritize a roadmap and iterate on a tool or product based on user needs and feedback.
• Evidence of familiarity with structured content, knowledge bases, retrieval-based approaches and how content structure affects AI output quality.
• Evidence of excellent collaboration and communication skills, including the ability to work across content, technology, product and marketing teams; explain technical concepts to non-technical audiences; and collaborate credibly with technical partners.
• A portfolio showing your writing samples and work with AI may be required.

NOTE: Please answer the following questions in your cover letter:

• Share something you built because you wanted it to exist, such as a custom AI assistant, skill or automated workflow. What did you build and how did you improve it over time?
• How do you decide whether AI-generated content is good enough to publish? Walk us through your review process and tell us how you hold the line when needed.

Salary & Benefits:

$71,500 – $88,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.