Job Description

The AI Change Manager drives AI adoption and literacy across GCCs, embedding AI into engineering, delivery, and support workflows.

This role focuses on sustainable change and business impact, translating WSP AI strategy into localized, executable initiatives across multi-country delivery centres. It operates at the intersection of AI capability, delivery, Human capital /Learning & Development, and governance

AI Adoption & Change Strategy

• Design and execute a unified AI change strategy across GCCs (India, , Mexico, Colombia, Manila).
• Translate WSP global AI initiatives into localized adoption plans aligned with workforce maturity and delivery models.
• Drive AI training and enablement leveraging global and vendor capabilities.
• Define phased adoption waves: Learn → Apply → Scale → Optimize.
• Establish a repeatable operating model for AI rollouts

Workflow Transformation

• Oversee and assess the impact of AI tools (e.g., generative design, document intelligence, analytics) on existing workflows.

• Define and document future ways of working across WSP enterprise platforms (ERP, engineering, custom apps).

• Support creation of future AI ?role profiles and competency frameworks

Stakeholder Engagement

• Manage a complex stakeholder ecosystem within WSP including GCC leadership, project delivery teams, WSP global AI sponsors, and support function i.e. HR/IT/Risk .
• Act as the primary change interface between GCCs and WSP global AI program offices.
• Execute targeted communication strategies for:
  • Leadership: value, risk, ROI
  • Delivery: productivity, quality, capacity
  • Engineers: usability, trust, skill growth
• Proactively address limitations, resistance, job displacement concerns, and trust issues

Workforce Readiness & Reskilling

• Conduct AI readiness and sentiment diagnostics across workforce segments.
• Partner with HR/L&D to design role-based learning pathways.
• Build and scale AI Change Champions / Super Users.
• Equip targeted groups and managers with toolkits to lead AI-driven transformation.

Adoption Measurement & Reporting

• Define and track AI adoption KPIs such as:
  • Tool utilization and frequency
  • Time-to-proficiency
  • Productivity and cycle time improvements
  • Quality and rework reduction
  • Engineer experience
• Run adoption health checks and pulse surveys.
• Report progress with dashboards and actionable insights for leadership

Governance, Risk & Responsible AI Enablement

• Ensure responsible AI adoption aligned with best practice governance, security, and risk policies.
• Support development of guardrails, playbooks, and acceptable-use guidelines.
• Educate teams on ethical AI, bias awareness, and escalation mechanisms.
• Support audits and governance reviews as the change lead.

Required Skills & Experience

Core Experience

• 10–15+ years in change management, operating model design, or process consulting in GCC environments.
• Proven ability to drive large-scale, multi-country transformation programs.
• Experience in data analytics, AI, ML, or automation initiatives.

AI & Digital Transformation Skills

• Strong understanding of enterprise AI (automation, analytics, workflow transformation).
• Ability to translate AI into business value and workforce impact, beyond technology.
• Familiarity with AI rollout lifecycles (pilot → scale → adoption)

Change & Leadership Capabilities

• Deep expertise in structured change methodologies.
• Strong communication and storytelling skills for technical and non-technical audiences.
• Experience in workshop facilitation (design thinking, process mapping).
• Ability to engage effectively with leadership, managers, and engineers

Analytical & Execution Skills

• Data-driven approach to defining KPIs and measuring adoption.
• Experience with dashboards and executive reporting.
• Strong execution mindset with ability to manage ambiguity and evolving AI maturity

Overall Value Proposition

This role is critical in enabling GCCs to transition from AI experimentation to scaled, value-driven adoption, ensuring measurable improvements in productivity, quality, and workforce capability while maintaining governance and trust.

BGV:

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.
• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.

WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally, in 550 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.

At “WSP” we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.

www.wsp.com

We are

• Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
• A collaborative team that thrives on challenges and unconventional thinking.
• A network of experts channeling our curiosity into creating solutions for complex issues.

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Working with Us

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Our Hybrid Working Module

With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

• Maximize collaboration.
• Maintain product quality and cultural integrity.
• Balance community, collaboration, opportunity, productivity, and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our “Making Health and Safety Personal” initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.

Imagine a better future for you and a better future for us all.

Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.

With us, you can.

Apply today.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.