Job Description
When you join Okanagan College, you’re joining a team that’s transforming lives and communities.
Every course you create, every student you support and every connection you build, it all matters.
Be a part of a vibrant campus community, where the work you do every day truly makes a difference.
Desired Start Date: To Be Determined
Position End Date: To Be Determined
Classification: Support Services Coordinator II
Salary Range: $35.07 to 40.07 hourly
Bargaining Unit: Support
Appointment Type: Non-Regular On-Call
Schedule: On-Call
Posting Closing Date: Open Until Filled
Special Instructions to applicants: Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.
Your Opportunity
Under the direction of the Manager, Digital Learner Experience, the AI/Automation Solutions Developer designs, develops, deploys, and maintains AI-powered applications, machine learning models, robotic process automations (RPA), and intelligent integrations that advance the learner digital experience at Okanagan College. This role delivers end-to-end solutions that provide instant response, enable real-time decision-making, and automate Tier 0 and Tier 1 inquiries to achieve seamless, self-service interactions for learners.
Functions and Duties
- Designs, develops, and deploys conversational AI applications (chatbots, voice assistants, virtual agents) using modern NLP/LLM frameworks and cloud-based AI services.
- Build and implement RPA and workflow automation solutions to replace manual, email-driven processes and reduce administrative overhead.
- Develops and maintains integrations between AI/automation tools and enterprise platforms (e.g., Ellucian Banner, CRM, Drupal, LMS).
- Trains, fine-tunes, and deploys machine learning models to support intent recognition, sentiment analysis, and intelligent routing of inquiries.
- Designs AI-driven decision workflows for real-time student transactions (e.g., instant acceptance, transcript processing, fee payment confirmation).
- Monitors, evaluates, and optimizes AI solutions for accuracy, performance, and adoption; retrains models as required to reduce drift.
- Creates technical documentation, APIs, and solution diagrams; assists with project planning and implementation.
- Collaborate with business analysts, UX/UI designers, project coordinators, and stakeholders to identify pain points and deliver targeted automation solutions.
- Research and recommend new AI, ML, and automation technologies to advance OC’s digital experience roadmap.
- Performs other duties as assigned.
Education and Experience
- University degree in Computer Science, Data Science, Artificial Intelligence, Software Engineering, or related discipline, with a minimum of 2 years relevant work experience.
- Experience developing and deploying AI/ML solutions, including NLP, large language models, and conversational AI platforms.
- Hands-on experience with workflow automation or RPA tools (e.g., Power Automate).
- Strong proficiency with programming languages such as Python, JavaScript, or C#.
- Experience with enterprise system integrations, APIs, and cloud platforms (Azure, AWS, or GCP).
- Familiarity with relational databases, data preprocessing, and analytics pipelines.
- A combination of experience and education may be considered.
Skills and Abilities
- Expertise in natural language processing, LLM fine-tuning, and conversational AI design.
- Ability to architect and deliver AI-driven solutions that integrate across enterprise systems.
- Strong understanding of workflow automation, RPA, and digital process optimization.
- Skilled in cloud-based AI deployments, microservices, and containerized environments (Docker, Kubernetes).
- Knowledge of secure coding, data privacy, and ethical AI practices.
- Excellent problem-solving, analytical, and troubleshooting abilities.
- Effective communication skills with technical and non-technical stakeholders.
- Flexible and adaptable in adopting emerging technologies and methodologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- High attention to detail and a solutions-driven mindset.
Our Values
Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.
Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.
Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.
Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.
Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.
Distinction: We choose activities in which we can achieve excellence and positively impact society.
Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,
AccessibilityHR@okanagan.bc.ca
