Job Description

Job Title: AI & Automation Lead
Job Type: Full-Time / Remote
Work Hours: Flexible (aligned with US business hours for collaboration)

Our client is seeking an AI & Automation Lead to drive the practical implementation of AI across the business. This is a hands-on, execution-focused role where you will quickly learn how the business operates across sales, operations, customer service, supply chain, and finance, and identify opportunities to improve efficiency through AI.

You will be responsible for building and implementing real, working solutions—not just strategy or ideation—while contributing to measurable business outcomes and operational efficiency.

Responsibilities:

• Quickly learn and understand business operations across multiple departments
• Identify inefficiencies, manual processes, and high-impact opportunities for AI implementation
• Build and deploy AI-driven solutions across sales, customer service, operations, and reporting
• Improve workflows such as prospecting, follow-ups, ticket routing, reporting, and internal processes
• Develop automation solutions across tools including CRM, ERP, and support platforms
• Create dashboards, reporting systems, and business intelligence insights
• Drive adoption of AI tools across teams and ensure practical usage
• Collaborate with stakeholders to iterate and refine solutions based on feedback
• Own execution from problem identification through to solution delivery

Requirements

Must-Have:

• 3+ years experience in AI, automation, or systems/process improvement roles
• Proven experience building and implementing AI or automation solutions in a business environment
• Hands-on experience with tools such as ChatGPT, APIs, Zapier, Make, or similar
• Experience working across business systems such as CRM, ERP, or customer support platforms
• Strong ability to identify inefficiencies and translate them into practical solutions
• Demonstrated ability to execute quickly and deliver measurable outcomes
• Strong communication skills and ability to work cross-functionally

Nice-to-Have:

• Experience working with NetSuite, HubSpot, Zendesk, EZ Stock, Power BI, or Microsoft 365
• Experience in operations, business intelligence, or process optimization
• Familiarity with sales, customer service, or supply chain workflows
• Experience in fast-paced, high-growth, or project-based environments