Job Description

About the Job

Location Makati

Corporate Title Junior Officer to Manager

Work Arrangement Hybrid

Our Information Technology team is looking for experienced professionals to join us in Makati with the role of AI Automation Engineer

In this role you will design and implement intelligent automation solutions that enhance operational efficiency, customer experience, and regulatory compliance. You will leverage your expertise in AI technologies, process automation, and data engineering, along with a strong understanding of banking operations and security standards, to deliver secure and scalable solutions.

Your dream Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Develop and deploy AI-powered automation solutions to streamline key banking processes, including customer onboarding, fraud detection, compliance monitoring, and service desk operations.
• Partner with business units, IT teams, and data scientists to identify automation opportunities and translate requirements into scalable, sustainable solutions.
• Build, implement, and maintain automation workflows using RPA platforms such as UiPath, Power Automate, or similar tools.
• Integrate machine learning models and natural language processing capabilities into banking systems to enhance decision-making and customer experience.
• Ensure all solutions comply with banking regulations, data privacy requirements, and cybersecurity standards.
• Monitor system performance and continuously optimize automation tools for reliability, scalability, and efficiency.
• Document technical designs, workflows, and best practices to support knowledge sharing, governance, and audit readiness.

What we're looking for

• Bachelor's degree in either Computer Science, Engineering, Information Systems, or related field
• At least 3 years of experience in AI/ML development and process automation, preferably within financial services or banking, with familiarity in core banking systems and financial data structures.
• Proficiency in Python and SQL, along with hands-on experience in RPA platforms such as UiPath, Blue Prism, or Power Automate; knowledge of additional languages such as Java, C++, or R is an advantage.
• Experience with cloud platforms (AWS, Azure, or GCP), data integration tools, ETL pipelines, and machine learning frameworks such as TensorFlow, PyTorch, or Databricks.
• Strong understanding of regulatory requirements (e.g., AML, KYC, GDPR, BSP guidelines) with solid problem-solving, communication, stakeholder management, and exposure to Agile, Scrum, DevOps, or ITIL practices preferred.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth