Job Description

The Role

Strategic Partnership & Collaboration

• Act as the primary liaison between GCO, the WE DO Corp IT Platforms team, and the Automation and AI COEs, fostering a collaborative and transparent working relationship.
• Partner with cross‑functional stakeholders to understand business needs and build technology solutions that support operational goals.

Technology Strategy & Roadmap Development

• Maintain current‑state assessments of GCO tools, systems, and processes, documenting strengths, gaps, and opportunities.
• Establish and maintain a comprehensive technology and automation roadmap that aligns with organizational priorities and future‑state vision.

Process Optimization & Automation

• Identify opportunities to streamline workflows, reduce manual effort, and improve operational efficiency through automation and process redesign.
• Recommend and shape automation solutions that deliver measurable impact on efficiency and cost reduction.

Technology Implementation

• Partner closely with IT teams to design, evaluate, and implement technology solutions—including RPA, AI, machine learning, and other emerging capabilities.
• Support project planning, requirements gathering, development, testing, and deployment to ensure successful implementation of new tools and features.

Vendor Partnership

• Collaborate with Vendor Management to evaluate external technology partners and provide feedback on vendor performance, capabilities, and future enhancements.

Change Adoption

• Promote continuous learning and encourage team proficiency in emerging technologies, automation and AI.

Work Environment

• Operate effectively in a fully remote role, demonstrating accountability, communication, and self‑management.
• Contribute to a collaborative and high‑performing team culture.

• This role will require working US hours.

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The Requirements

Core Competencies

• Strong communication and relationship‑building skills, with the ability to collaborate across IT, business operations, and vendor teams.
• Strategic mindset with the ability to translate business needs into practical technology solutions.
• Demonstrated capability in process analysis, workflow optimization, and the application of automation tools.
• Proven ability to lead cross‑functional initiatives and influence without formal authority.

Technical Skills

• Experience with automation platforms, RPA tools, and emerging technologies such as AI and machine learning.
• Ability to evaluate technology capabilities and document requirements for both business and technical audiences.

Additional Preferred Skills

• Background in technology planning, operational workflow design, or digital transformation.
• Experience assessing vendor tools and collaborating with third‑party providers.
• Strong facilitation and training skills to support user adoption.

WTW is an Equal Opportunity Employer