Focus Group

AI and Automation Manager

Focus Group  •  England, GB (Hybrid)  •  1 month ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

AI & Automation Manager

Location: Hybrid – HQ in Shoreham‑by‑Sea
Reports to: Head of Proactive Services

Focus Group is a leading UK provider of IT and communications services to over 30,000 SMB customers. As we continue to scale, we’re embedding AI and intelligent automation into Service Operations to improve efficiency and customer experience.

We’re seeking an AI & Automation Manager to own the operational adoption of AI, automation, and contact centre tooling within Service Operations. This is a senior operational role focused on turning AI capability into business‑as‑usual outcomes.

The Role

You will:

  • Own AI platform adoption and performance across Service Operations
  • Lead governance and prioritisation of the automation programme
  • Act as the operational lead for contact centre platform improvements
  • Manage and develop the Automation Team
  • Translate operational needs into clear priorities and requirements
  • Track adoption, performance, and value, reporting to senior stakeholders

What You’ll Bring

Essential:

  • Experience managing AI and/or automation platforms in a commercial environment
  • Hands‑on exposure to AI tools (e.g. ChatGPT, Copilot, Claude)
  • Strong delivery, stakeholder management, and people leadership skills
  • Ability to translate technical work into measurable business outcomes
  • Working knowledge of ITIL and ITSM processes

Desirable:

  • MSP or B2B IT services experience
  • Familiarity with Rewst, Power Automate, ServiceNow, or similar platforms
  • Experience with AI‑enabled contact centre tooling

What We Offer

  • Competitive salary and benefits
  • Ownership of AI and automation within Service Operations
  • High visibility and influence across the business
  • Collaborative, delivery‑focused culture
  • Hybrid working with regular time at our Shoreham‑by‑Sea HQ
Focus Group

About Focus Group

Welcome to Focus Group.

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need.

SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times.

Leaving you free to focus all your energy on the important stuff. Like growing your business.

Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy

Let’s connect. Let’s grow.

Industry
Telecommunications
Company Size
1,001-5,000 employees
Headquarters
Shoreham by Sea, GB
Year Founded
2003
Website
focusgroup.co.uk
Social Media