Job Description

The Role and the Team

Blue Light Card serves more than 6 million members, and behind every discount and member experience sits operational work that can be done smarter. Our automation work is where we're changing that, bringing AI and automation into the way teams across the business work every day.

As AI and Automation Engineer, you'll sit at the intersection of IT operations, engineering and data, working alongside colleagues across departments to map how work gets done, spot where automation can help, and build systems that run reliably at scale. Much of that means n8n, LLM APIs and integrations, and increasingly it means designing and shipping AI agents and agentic workflows that are grounded in business knowledge, tested, monitored and safe to use.

You'll have ownership of high-impact work and be trusted to shape it, with access to the latest AI models, tools and automation platforms, and the chance to show the business what's possible.

What You'll Do

• Map and document workflows across operational teams, identifying inefficiencies and prioritising the automation opportunities with the greatest impact
• Translate business requirements into clear automation design, then build, test and deploy automations, primarily in n8n, with custom scripts in JavaScript, TypeScript or Python where needed
• Build and ship AI agents and agentic workflows that handle multi-step tasks end to end, using n8n, LLM APIs and AI-native tools such as Claude Code and Cursor
• Integrate APIs, databases, webhooks, CRMs and internal systems to create connected, modular, scalable architectures with clean, consistent data flows
• Embed AI models from providers such as Anthropic and OpenAI into workflows for data extraction, routing, classification and triage, applying prompt and context engineering throughout
• Ground agents in business knowledge using MCP, RAG, embeddings and vector or hybrid search, and design multi-agent systems with sensible routing, human-in-the-loop checkpoints and fallbacks
• Monitor automations and agents for reliability, output quality and cost, building alerting and dashboards, and create evals and guardrails so changes ship safely, responsibly and with confidence
• Work closely with colleagues across the business to capture requirements, explain how solutions work and report on the impact delivered, supported by clear documentation, while keeping an eye on new AI models and tools worth adopting

What You'll Bring

• Proven experience in automation engineering, AI engineering, technical operations, solutions engineering or a similar role
• Strong hands-on experience with n8n, or with Make or Zapier alongside a willingness to move across to n8n
• Confidence working with REST APIs, OAuth and webhooks, and writing JavaScript, TypeScript or Python
• Hands-on experience running LLM APIs in production, including building AI agents or agentic workflows with prompt and context engineering
• An understanding of how to test and safeguard AI outputs, including evals, guardrails and prompt injection risks
• Strong problem-solving skills, alongside excellent documentation habits
• The ability to work with non-technical colleagues, translating technical concepts and capturing requirements, and ideally a record of measurable business impact from AI and automation you've delivered
• Experience with Claude Code skills and subagents, custom n8n nodes, MCP servers, RAG pipelines, vector databases, knowledge graphs, multi-agent orchestration or tools such as Grafana, Langfuse and LangSmith would be a bonus, as would relevant certifications, though equivalent experience counts just as much

Our Culture

Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We promote hybrid working, and value in-person collaboration so encourage time in our offices – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working.

Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role.

What We Offer

• 25 days annual leave plus public holidays and an additional day off for your birthday
• A Moments that Matter day – one extra day of leave each year to use for something that matters to you
• Buy and sell holiday scheme of up to 5 days
• A volunteering/fundraising day – one paid day each year to give something back to the community
• Annual company bonus scheme – linked to both company and individual performance
• Your own Blue Light Card and exclusive access to thousands of discounts
• Personal growth fund of £450 per year to invest in your development
• Private Medical Insurance that includes cover for pre-existing conditions
• Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension
• Enhanced Maternity, Partner, Adoption and Shared Parental Leave
• Healthcare cash-back plan
• Colleague Assistance Programme – 24/7 confidential support whenever you need it
• Hybrid working and flexible hours
• EV charging and free parking onsite at HQ
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!)
• On-site gym including free HIIT and stretch classes at HQ

#LI-Hybrid