At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.
Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where yourexpertisemakes a global impact.You’llcollaborate across borders, deliver high-quality services, and help shape a people-centered organization.
We are looking for a strategic and forward-thinking AI Factory Lead to scale AI-driven automation and deliver measurable business value across the organization.
This is your chance to shape and lead a global AI transformation, building new capabilities and embedding AI at scale across the business.
About the job
Your responsibilities include, but are not limited to:
Lead the AI Agent Factory strategy and execution to scale AI-driven automation and deliver measurable business value across the organization
Drive the end-to-end operating model for AI agents, from intake and prioritization through design, development, deployment, monitoring, and scaling
Partner with business, Digital, IT, and Process Excellence teams to redesign workflows and make processes ready for AI-enabled automation
Establish and uphold governance, standards, and Responsible AI principles for the AI agent portfolio
Build and coordinate a distributed network of AI Agent Specialists across GBS, Digital, and, over time, other business functions
Ensure strong adoption and value realization of AI agents by embedding them effectively into business operations
Monitor portfolio performance, including business impact, quality, risks, ROI, and adoption, and continuously improve outcomes
Steer budget and resource allocation across the AI Agent Factory, including make-versus-buy decisions to balance speed, cost, and capability building
About you:
We are looking for a unique and amazing talent, who brings along the following:
University degree in Business, Engineering, Data, AI, or a related field, or equivalent practical experience
Minimum 7 years of experience in AI, Data, Digital, or Process Transformation roles, with proven success leading cross-functional and enterprise-wide initiatives
Proven experience designing or leading transformation initiatives, operating models, or automation portfolios in complex organizations
Demonstrated experience driving adoption and change, with a focus on embedding new capabilities into everyday business workflows
Strong understanding of AI, Generative AI, and agent-based automation would be an asset
Solid knowledge of governance, Responsible AI, enterprise data, and IT architecture principles would be an asset
Proven ability to identify high-impact opportunities, set priorities, and balance innovation with risk and operational feasibility
Strong stakeholder management skills
Strong analytical and strategic thinking, paired with a hands-on mindset and clear ownership
Excellent communication and influencing skills in English
What we offer:
You can expect a range of benefits, including:
To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
#LI-Hybrid
Masters of Light Since 1895
Swarovski creates beautiful products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystals, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as home décor and crystals for Automotive.
Swarovski Crystal Business is represented in over 140 countries worldwide with 2,300 Swarovski boutiques complemented by selected multibrand partners and employs around 18,600 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion, and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
