Job Description

Who are we

KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.

Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.

We are investing heavily in Artificial Intelligence to help our employees work smarter, faster, and more efficiently and create an optimized claim handling-experience for our customer. Within the Claims Insurance ART, we explore, develop, and implement AI Agents that support employees in handling claims, analyzing complex files, and executing operational processes.

These AI Agents combine information from multiple sources, including modern applications, documentation, and our mainframe environment, to provide contextual support throughout employees' daily activities.

We work according to the principles of the Scaled Agile Framework (SAFe) , where business value is at the center of everything we do, and multidisciplinary teams collaborate to deliver innovative solutions for our customers and employees.

To further strengthen this ambition, we are looking for an AI Agent Engineer who can bridge the gap between business, AI technology, and our existing application landscape.

What does this role involve?

As an AI Agent Engineer, you will be responsible for designing, developing, and implementing AI Agents that support employees within Claims Insurance in their daily activities. You understand both the technical capabilities of AI and the business processes within claims management, and you know how to connect these worlds effectively.

You will work closely with business experts, architects, developers, and operational teams to create AI solutions that deliver tangible value to our employees.

You will work on cutting-edge AI initiatives, including the development of AI agents, integration with our mainframe and deployment of scalable data-driven solutions.

This role is ideal for someone who thrives in a collaborative environment and is passionate about AI innovation.

As our AI Agent Engineer , you would have the following responsibilities:

• AI Agent Development: Design, build, and optimize AI Agents using modern AI technologies such as Large Language Models (LLMs), Agentic AI, and Retrieval-Augmented Generation (RAG).
• Business & Claims Understanding: Develop a solid understanding of Claims Insurance processes and translate operational challenges into practical AI solutions that support employees.
• System Integration: Work with large-scale big data pipelines and real-time data processing. Integrate with AWS Bedrock and other LLM-based platforms to build intelligent agents.
• Develop and maintain infrastructure using Terraform and AWS services.
• Deployment & Operations: Build solutions that can be deployed through KBC’s Execution Garden platform, taking into account scalability, monitoring, security, and maintainability.
• Responsible AI: Contribute to security, compliance, privacy, and the proper application of AI governance within KBC.
• Collaboration: Work closely with business stakeholders, architects, platform teams, and fellow engineers to successfully bring innovative AI solutions into production.

Key competences that will help you succeed:

• Proven experience with AWS cloud services (e.g., Lambda, S3, Bedrock).
• Experience developing software solutions in Python.
• Strong knowledge of Terraform and infrastructure-as-code practices.
• Experience with AI solutions, Machine Learning, or Generative AI.
• Experience integrating APIs and connecting data across various systems.
• An interest in or experience with claims management and insurance processes.
• Strong analytical skills and the ability to translate complex business challenges into practical AI-driven solutions.
• Excellent communication skills in English.
• A collaborative mindset and enthusiasm for working in multidisciplinary agile teams.

Nice to have:

• Knowledge of AI Agent frameworks.
• Knowledge of mainframe environments (COBOL, DB2, CICS, MQ, etc.) is a strong asset.

What do we offer?

• A unique opportunity to help shape the AI strategy of KBC Insurance.
• The chance to build AI Agents that are used daily by hundreds of employees within Claims Insurance.
• An innovative environment where business, data, and technology come together.
• Collaboration with experts in insurance, AI, data, and software engineering.
• A challenging role with plenty of room for initiative, innovation, and personal growth.
• The opportunity to work with the latest AI technologies and enterprise AI platforms.

Recruiter Name

Militsa Atanasova Daskalova