Job Description

We are seeking a dynamic AI Agent Developer Intern to support the Intelligent Automation team within the Process Excellence & Digitalization department. This delivery-focused role offers a unique opportunity to build enterprise-grade genAI solutions using Copilot Studio AI agents to transform operations at ING Wholesale Banking.

What You'll Do:

1. Build Microsoft Copilot Studio Agents

• Design and develop AI agents to solve real operational use cases

• Configure topics, instructions, flows, and knowledge sources in Copilot Studio

• Translate business requirements into agent logic and workflows
  

2. Prompt Engineering & LLM Optimization

• Design and refine prompts and structured instructions to improve output quality

• Test prompt variations and measure improvements in accuracy and consistency

• Build reusable prompt patterns and agent templates
  

3. Ensure Safety, Guardrails & Compliance

• Implement guardrails to prevent prompt injection or instruction override

• Apply hallucination minimization techniques (e.g. grounding, validation checks, structured outputs)

• Ensure agents operate strictly within defined scope and governance controls
  

4. Documentation & Knowledge Sharing

• Document agent design, prompts, and decision logic

• Maintain clear audit trails for experiments and outcomes

• Present results and improvements to stakeholders

How to Succeed:

• Hands-on experience with building low-code agents in Microsoft Copilot Studio in combination with good understanding of Microsoft PowerPlatform environment

• Strong working knowledge of generative AI and Large Language Models (LLMs)

• Practical experience with prompt engineering beyond basic usage

• Analytical mindset with problem-solving skills and attention to detail

• Excellent communication skills and ability to work collaboratively in a dynamic environment

What We Offer:

• Opportunity to contribute to impactful projects that shape the AI-first future of operations

• Mentorship from experienced professionals in the fields of automation and AI

• A collaborative, innovative, and inclusive workplace culture

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll also benefit from:

• Internship allowance of 700 EUR based on 36 hours work week

• Your own work laptop

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues
  

During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Want to apply directly?

Please upload your CV and motivation letter by clicking the ‘Apply’ button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.