Ideagen

AI Adoption Manager

Ideagen  •  Hybrid  •  1 month ago
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Job Description

Role Purpose

Location- Ruddington, Nottinghamshire

Level - Manager/Experienced Professional

Department - Strategy

Working Pattern - Hybrid (three days a week in the head office)

Benefits - Benefits at Ideagen

Salary - To be discussed at next stage

Mazlan is Ideagen’s AI capability and one of the most exciting developments we’ve delivered to customers in recent years. As we continue to evolve Mazlan, we’re building a new, dedicated team focused on helping customers get real value from it during their free trial period.

As an AI Adoption Manager, you’ll play a key role in supporting trial customers across your region, guiding them through Mazlan and helping them integrate it into their day-to-day work. This is a customer-facing role within a newly formed team, offering the opportunity to help shape processes, build strong regional relationships, and develop valuable expertise in AI adoption.

This role offers the chance to be part of launching something new at Ideagen, build in-demand AI adoption skills, and make a meaningful impact on customer outcomes within a defined region, with clear progression as the team grows.

Responsibilities

  • Owning engagement for Mazlan free-trial customers within your assigned region
  • Managing a portfolio of trial accounts from activation through to conversion
  • Delivering structured onboarding sessions, demos, and regular check-ins
  • Understanding customer workflows and tailoring guidance to their specific needs
  • Proactively identifying and addressing barriers to adoption, such as confidence, time, or technical questions
  • Translating Mazlan’s capabilities into practical, industry-relevant use cases
  • Monitoring trial health and flagging at-risk accounts early
  • Sharing customer feedback and insights with Product, Customer Success, and Commercial teams

Skills and Experience

You don’t need to be an AI expert to succeed in this role — curiosity, strong communication skills, and a genuine interest in helping customers get value from technology are far more important. You’re comfortable working independently, enjoy building relationships, and can balance customer needs with commercial awareness.

  • You are highly customer-focused and enjoy enabling others to succeed with software
  • You communicate clearly and confidently with both end users and senior stakeholders
  • You learn new tools quickly and can explain them in a clear, accessible way
  • You understand the link between customer success, adoption, and business growth
  • You are comfortable working in a regional role and building long-term relationships
  • Experience in customer success, onboarding, training, or implementation would be an advantage

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

#INDMP

#LI-NOTTINGHAM

Ideagen

About Ideagen

Ideagen brings clarity and confidence to the safe hands and trusted voices protecting our world.

By unifying deep regulatory expertise and innovation with affordable, best-in-class software we provide trusted, meaningful intelligence to regulated and high-compliance industries such as life sciences, healthcare, banking and finance, aviation, defense, manufacturing and construction.

From the shop floor to the flight deck, from the front line to the boardroom, our 11,400 customers include more than 250 global aviation organizations, nine of the top ten accounting firms, nine of the top ten global aerospace and defense corporations, 15 of the top 20 global pharmaceutical companies and 65% of the top 20 global food & beverage companies and includes blue chip brands such as Heineken, British Airways, BAE, Aggreko, US Navy, Bank of New York and Johnson Matthey. 

Headquartered in Nottingham UK, with offices across the US, Australia, India, Malaysia and UAE, our 1400+ colleagues are dedicated to supporting industries to turn risk into resilience.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Ruddington, GB
Year Founded
Unknown
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