Bambu Lab

AI 训练师/运营(客服业务)

Bambu Lab  •  Shenzhen, CN (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

AI 训练师/运营(客服业务)
Shenzhen
Responsibilities
1. 拆解客服领域AI产品运营目标,根据目标制定运营规划,完成运营指标(解决率,满意度)
2. 负责智能客服 Agent、客服助手 Copilot 等 AI 应用的Badcase发现与解决;
3. 筛选、整理并标注行业高质量训练数据,制定标注及质检规则,为Agent迭代提供优质数据支撑;
4. 拆解业务需求与痛点,将业务知识及操作流程转化为 AI 可理解的标准化 SOP 与训练规则;
5. 协同业务团队,跟进并同步项目进度,输出操作手册,推动 AI 产品高效落地推广。
Qualifications
1. 具备 1 年及以上 AI 训练或 AI 产品落地相关经验,有 3C、3D 打印行业经验者优先,熟悉 AI 产品化全流程;
2. 对 AI 技术有清晰认知,了解大语言模型、AI Agent 等基础概念,能熟练使用 AI 训练工具及配置平台(无需算法研发与编程能力);
3. 具备较强的业务拆解与转化能力,逻辑缜密,能够将复杂流程转化为 AI 可执行规则,并具备较强的细节把控能力;
4. 具备良好的数据敏感度,能够快速识别数据质量问题,并制定合理的标注及优化方案;
5. 具备优秀的跨部门沟通协作能力,能够高效对接各方并推动项目落地;
6. 学习与适应能力强,能够快速掌握行业知识,跟进 AI 技术趋势,灵活应对业务变化;
7. 责任心强,具备良好的问题分析与解决能力,对 AI 产品落地效果负责。
Apply
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
Social Media