Job Description

Compensation Details:

$25.00-$28.00 per hour

The Inside Sales Representative partners closely with field personnel to drive revenue growth through proactive follow-up, customer engagement, and relationship management. This role focuses on converting proposals and quotes into closed orders while delivering a high level of customer service and ensuring seamless coordination across sales teams.

The ideal candidate has a “hunter” mindset, thrives on follow-up activity, and is motivated by turning open opportunities into closed business.

• Follow established rules of engagement and handoff procedures with field personnel.
• Proactively follow up on open proposals, quotes, and dormant accounts through outbound phone calls and email.
• Nurture existing customer relationships by providing timely, high-quality customer service.
• Convert proposals and quotes into closed orders through persistent and consultative follow-up.
• Ensure smooth transitions between Inside and field personnel to avoid duplicate efforts or missed opportunities.
• Participate in joint customer discussions with field personnel to align on customer needs, feedback, and goals.
• Manage proposal and quote follow-up activities from initial outreach through closure.
• Process customer orders accurately and efficiently.
• Support lead management and nurturing activities.
• Collaborate closely with field personnel and Scheduling teams to coordinate customer outreach and proposal timing.
• Address customer questions and objections to move opportunities toward closure.

• 1–3 years of experience in sales, customer service, or a related role, with a demonstrated ability to meet or exceed performance targets.
• Strong verbal and written communication skills, including professional telephone etiquette and consultative selling experience.
• Proficiency with CRM systems and Microsoft Office applications.
• Strong organizational skills with high attention to detail.
• Self-motivated, persistent, and results-driven approach to work.

Success in this role is measured by the following:

• Quote-to-close conversion rate
• Revenue attainment versus target
• Minimum outbound follow-up activity expectations
• Accuracy and consistency of CRM documentation
• Customer satisfaction and service quality

The Inside Sales Representative role includes a base compensation plus incentive opportunities, which may include commissions and performance-based bonuses. Compensation plans are reviewed annually and are subject to change based on business needs.

• This position operates on a calendar-year performance cycle.
• Sales leads are distributed at the discretion of the company.
• Continued employment and incentive eligibility are subject to meeting established performance expectations.

**(4) Positions available
**Preference is for candidates to be based out of one of our AHHS branch offices.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)

• 401(k) retirement savings plan with matching company contributions, eligible on your first day!

• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

• Warehouse Merchandise Discount!

• Paid time off & paid holidays (depending on role and month of hire)

• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.

• You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.

• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable laws, plans and policies.

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About Ace Hardware Home Services, Inc.

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.

Equal Opportunity Employer
Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimers

The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.