Job Description

The Assistant Manager will support the VP & Head of Business Management, Travel Insurance (A&H) with focus on managing the PH Travel Insurance - Tier 2 accounts / programs, both existing accounts (i.e., VIA, CX, Agoda, Traveloka, Grab, NAC, CTI B2C) and new accounts to be launched (i.e., Grab, Fis, and other digital partners) to ensure optimized revenue and profit; and to achieve defined business objectives.

The Assistant Manager will likewise conduct regular analysis of the market and identify new business opportunities and partner prospects.

With this new resource, the VP & Head of Business Management, Travel Insurance (A&H) will have increased focus on the strategic initiatives and overall PH Travel Insurance portfolio / business line management; and prioritize the management of Tier 1 accounts / programs (i.e., Cebu Pacific and Philippine Airlines).

The Assistant Manager is also expected to shadow with the VP & Head of Business Management, Travel Insurance (A&H), particularly related to managing Tier 1 accounts / programs, as training to later take on additional strategic tasks.

MAJOR DUTIES AND RESPONSIBILITIES

1. Develop and implement strategies and initiatives as aligned with the defined financial objectives; and achieve profitable growth.

2. Strengthening and expanding relationships by providing support and value-added services that drive top line sales and ensure positive customer experience via pricing support, process improvements, technology solutions, event coordination, training, regular program / product performance reviews, visual messaging, ease of use, etc.

3. Work with Chubb internal support teams (Underwriting, Operations, CBS Customer Service & Claims, Legal, Finance, and I.T.) for new product / program or channel implementations and on-going revenue maximization / optimization initiatives; and ensure efficiency in coordination and processes.

4. Closely monitor and regularly analyse the market; and identify / recommend new business opportunities, partner prospects, and strategies that may be considered for PH Travel Insurance.

QUALIFICATIONS

1. Education / Professional Qualifications

• Bachelor’s Degree, preferably Marketing or Business course

2. Years of Experience

• At least 3 to 5 years work experience, preferably in the Airline / Travel / Hospitality Industry, with Sales / Marketing / Profit Center background.

With Data Analytics / Financial Analysis / Digital Marketing skills and experience is preferred.

3. Knowledge, Skills, and Abilities

• Superior communications and interpersonal skills to be capable of dealing with producers, partners, customers, and all levels of the organisation.

• Ability to develop and grow relationships with external partners and intermediaries and identify new business opportunities.

• Organisational capabilities to work independently and utilise appropriate automated / technology driven tools with minimal administrative support.

• Comfortable and effective in verbal and written communications

• Strong Sales and Relationship / Account Management Skills are critical.

• Knowledge in Process Management, Project Management, and Marketing Approaches is an advantage.

• Experience working within a profit centre environment, with portfolio management accountability, with a mid-size to large company is preferred.