Job Description

What’s the role?

Looking for a role where you can combine your agricultural industry knowledge with meaningful customer impact?

As an Agricultural Case Manager, Business Assist, you'll support customers experiencing financial hardship and complex agricultural lending challenges. Working as part of our Customer Solutions team, you'll manage a portfolio of customers, identify sustainable solutions and partner closely with Credit and Risk teams to achieve positive outcomes for both customers and the bank.

Based in Adelaide / Tarndanya, Kaurna Country, this is a full time opportunity where you'll draw on your agricultural expertise, critical thinking and relationship management skills to navigate complex situations and deliver practical solutions. You'll also play an important role in stakeholder engagement, end to end customer reviews, process improvement initiatives and supporting strategic outcomes across Customer Assist.

If you're passionate about helping rural and agricultural customers through challenging circumstances while making a real difference, we'd love to hear from you.

What do I need?

• Experience in agribusiness banking, Agribusiness Relationship Management or the agricultural industry.

• Experience managing distressed lending, hardship, collections, restructuring or complex customer cases.

• Strong understanding of agricultural customers and the challenges faced by rural and regional communities.

• Ability to make commercially sound decisions while balancing customer outcomes, risk and compliance obligations.

• Strong communication, negotiation and stakeholder management skills, with the ability to develop sustainable customer solutions.

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

• Tailored learning and development opportunities to help your grow your career within the bank.

• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.