Job Description

Role

SME IP Job Level/ Designation M2/AGM Function / Department SNOC/ IP/MPLS Location Hyderabad/Pune Job Purpose • Fault management for Multivendor Multi technology IP network • Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. • Responsible for driving the Problem Management, Knowledge Management and KEDB • Responsible for Vendor Governance of Cisco, Nokia, Juniper, IBM, Huawei, ECI, ZTE, HFCL, Arista, Ericsson, etc • Ensure timely management escalations for all P1/Special incidents as per process and regular update Key Result Areas/Accountabilities • Manage, troubleshoot & restore faults across multi vendor multi technology IP networks • Able to understand the overlying services Voice, Data and other services and their architecture • Able to manage CEN, Core, NIBN ISP and CPE IP network • Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K Core Competencies, Knowledge, Experience Professional Qualifications • Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent • Must have foundation qualification in ITIL V3 • Able to handle multiple outages at same time with coordination with relevant stakeholders • Strong interpersonal & verbal communications with good written skills. • Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused • Able to take responsibility and motivate team members in difficult or stressful situations • Should understand industry standard process and framework like ITIL & ISO. • Should be able to improve and implement the current INM process • Familiar with ISO 27001 & the process of ISO 20000 audit and compliance • Always follow HSW rules Must have technical / professional qualifications • B.E (Electronics & Telecommunication) • CCNP/CCIE/JNCIE/ITIL/PMP Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP • Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc. • Should have strong knowledge of IP Network Architecture with services • Excellent Communication and Coordination skills, confident and structured when dealing with conflict • Experience in managing major incidents with good understanding of business and service impact. • Demonstrate effective stakeholder engagement • Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills • Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services • Ability to work independently with a significant attention to detail & Ability to work under pressure. • Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability, • Good problem solving techniques and Customer focused • IP Network Availability > 99.90 % • MTTR for critical incidents (P1/P2) < 45 min & incidents (P1 till P5) < 110 min