GMR Group

AGM - (RD & A&P)

GMR Group  •  Goa, PH (Onsite)  •  21 hours ago
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Job Description

JOB PURPOSE

AGM - (RD and A&P) will be responsible to manage & grow the assigned key account in Services and Advertising & Promotion by optimizing the space allocated under the vertical and ensure effective partner engagement. The Account Manager is also expected to undertake Analytics to grow the business and monitor operations to deliver superior passenger experience.

ORGANISATION CHART

Chief Commercial Officer --> GM & Head (Non Aero) - > AGM - (RD & A&P) --> Reportees --> Reporting to --> Position Title

KEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

  • Deliver A&P and Services ( Car Park, ATMs, Spa, Baggage Wrapping, Excess Baggage, Porter, M&G Services, Forex, etc., Movie/Webseries/Advertisement shoots) sales targets
  • Sales
  • Income
  • Sales per Passenger (SPP)
  • Income per Passenger (IPP)
  • Penetration (%)
  • Average Transaction Value
  • Targets vs Annual Operating Plan (AOP)
  • Day-to-day monitoring of A&P and Services Operations
  • Issue Resolution Efficiency
  • Operational Compliance Score
  • Analysis of Sales, market research, competitor analysis & suggest areas for revenue enhancement in A&P and Services.
  • Insight-to-Execution Conversion Rate
  • Revenue Uplift from Initiatives
  • Identify new locations and managing design and construction of shell and core for new non aero assets
  • % projects delivered on time vs AOP
  • Time to commercial operation (handover to store opening)
  • Design of brand outlets in coordination with Airport design team
  • Manage fit outs of outlets in co-ordination with Airport PMC, P&E, Operations, S&V, IT and other stakeholders

Development and commercialization of Airport MICE program

  • Designing customized service packages for event managers and clients
  • Engaging and presenting MICE offerings to event planners
  • Converting and contracting MICE events for Goa via airport channel
  • Pax Actuals vs AOP
  • Revenue Actuals vs AOP
  • Contract Management
  • SLA Compliance
  • Ensuring compliance to Statutory Requirements by Concessionaires.
  • Receivables as per the Contract
  • SD/BG as per the Contract
  • Timely renewal

Business Development

  • Monetize existing vacant commercial locations for monetization under A&P and Services Vertical.
  • Identify potential sites for commercial monetization, liaison with Regulatory Authorities, Internal stakeholders for approvals.
  • Commercialization Efficiency
  • Approval-to-Activation Cycle Time

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

  • Concessionaire CEOs | CXOs
  • Travel Services Brands | Banks | MICE Event Agencies
  • BCAS | CISF | DGCA | Customs | MADA | Department of Tourism | Department of Transport

INTERNAL INTERACTIONS

  • Terminal Operations
  • Legal
  • P&E (Project & Engineering), Finishes Team
  • I.T
  • Security
  • Marketing (Non-Aero)

FINANCIAL DIMENSIONS

  • Income Target (Rs. Cr.) for the FY
  • Spends per Passenger (SPP)
  • Income Per Passenger (IPP)
  • Income per Sqm (IPSM)

OTHER DIMENSIONS

  • Below Line Improvement Plan (BLIP)
  • Daily Sales Outstanding (DSO)
  • Seeks win/win outcomes
  • Data-driven/analytical
  • Able to understand contract/ concession agreements

EDUCATION QUALIFICATIONS

  • BE / B Tech and or MBA
  • Post Graduate Degree/ Diploma in Management

RELEVANT EXPERIENCE

  • 10-12 years of Experience with a minimum of 5 years in the Services function

COMPETENCIES

  • Concession Management (Proficient)
  • Concessionaire/Partner Management (Proficient)
  • Business Development (Proficient)
  • Revenue Maximization (Proficient)
  • Analysis and Planning (Proficient)
  • Teamwork & Interpersonal influence
  • Stakeholder Focus
  • Planning & Decision Making
  • Execution & Results
  • Networking
  • Personal Effectiveness
  • Social Awareness
  • Strategic Orientation
  • Problem Solving & Analytical Thinking
  • Entrepreneurship
  • Capability Building
GMR Group

About GMR Group

GMR Group is a leading Indian infrastructure conglomerate with a diversified presence across Airports, Energy, Transportation, Urban Infrastructure, and Sports. With over two decades of experience, the Group has built world-class assets and pioneered innovations in sustainable infrastructure development.

GMR Airports Limited (GAL), the Group’s airport arm, is a leading global airport platform company with extensive experience in designing, constructing, and operating world-class, sustainable airports. Operating under the brand name “GMR AERO”, GAL offers pioneering aviation solutions in retail, aero services, and real estate. In 2020, Groupe ADP joined as a strategic partner and is now a co-promoter in GAL, strengthening its global reach and expertise.

As Asia’s largest private airport operator and the second-largest globally, GAL operates key airports in Delhi, Hyderabad, Goa, and Medan (Indonesia), while developing greenfield projects in Bhogapuram (India) and Crete (Greece). It also provides integrated aviation services, including MRO, cargo, digital innovation through GMR Innovex, and aviation training through GMR Aero Academy.

In the energy and infrastructure space, GMR Power and Urban Infra Limited (GPUIL) leads with a diverse portfolio in clean and renewable energy, smart metering, EV infrastructure, and surface transport projects, backed by strong engineering and EPC capabilities.

Under GMR Sports, the Group promotes talent and drives fan engagement through its ownership of iconic teams like Delhi Capitals (IPL), UP Yoddhas (Pro Kabaddi), and international franchises including Dubai Capitals, Seattle Orcas, and more.

Committed to inclusive growth, the Group’s CSR arm, GMR Varalakshmi Foundation, works across education, skill development, and healthcare, positively impacting communities across its areas of operation.

Industry
Construction & Skilled Trades
Company Size
10,000+ employees
Headquarters
New Delhi, IN
Year Founded
Unknown
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