Job Description

Agile Coach – Washington, DC

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

• Client has an ongoing need for skilled agile professionals to assist with agile maturity in the Division of Information Technology (IT).
• Agile maturity and related services will be required for the Board’s Business and Technology Modernization (BTM) Program.
• The Senior Agile Coach is responsible for assessing team maturity, creating tailored coaching plans, and guiding teams to improve their Agile practices and capabilities regardless of their starting point. This role works directly with teams to build foundational Agile skills, accelerate mature teams' performance and navigate resistance to change. The Senior Agile Coach collaborates closely with Scrum Masters, Product Owners, and Program Managers to ensure teams deliver value effectively while adhering to the organization's Agile playbook and standards. The Senior Agile Coach will follow the guidance and direction of the Agile Program Manager.

Minimum Qualification

• At least seven (7) years of hands-on experience coaching Agile teams across various maturity levels in complex organizations.
• At least one of the following relevant certifications (e.g., ICAgile Certified Professional - Agile Coaching, Certified Scrum Professional, SAFe Practice Consultant, or equivalent) is required.
• Proven track record assessing team capabilities, creating effective coaching strategies, and driving measurable improvements in team performance and Agile maturity.
• Demonstrated ability to navigate organizational resistance and adapt coaching approaches to different team contexts.
• Experience working within established organizational playbooks and frameworks while introducing industry best practices. Government or highly regulated industry experience preferred.
• Experience with Jira for work management.
• BS/BA degree with 12-15 years of prior relevant experience.
• Prior experience leading Agile processes with programs of similar size and complexity.

Preferred Qualification

• Team Maturity Advancement: Assess team maturity and create tailored coaching plans, guide teams through progressive capability building, and establish sustainable Agile practices within teams.
• Agile Practice Excellence: Coach teams on Scrum/Scrumban/Kanban events, artifacts, and roles, ensure teams apply Agile principles effectively (not just mechanically), and embed continuous improvement mindset and practices.
• Change Management & Resistance: Navigate team resistance to Agile adoption, build buy-in and engagement with new ways of working, and address mindset and cultural barriers to transformation.
• The candidate must have direct experience with Agile transformations in either the federal or private space.