Job Description

Agile Coach

Department: PMO

Employment Type: Full Time

Location: Kazakhstan

Description

The Agile Coach helps teams and clusters improve performance, quality, and predictability, implement company frameworks, enhance processes and culture, and leads change initiatives while facilitating key team events.

Key Responsibilities

• Build and run a continuous improvement system for teams and clusters: delivery & discovery performance, quality, predictability, engagement, and team maturity (e.g., throughput, lead time, cycle time, predictability, quality signals, discovery-to-delivery flow)
• Partner with Engineering and Product Heads of Clusters to turn data and observations into measurable outcomes across the end-to-end lifecycle (from discovery to rollout).
• Enable effective collaboration between PMs, engineers, and stakeholders: alignment, decision-making, and healthy delivery cadence.
• Help teams adapt and apply company frameworks (ways of working, governance)
• Proactively contribute to improving internal processes and culture: experimentation, feedback loops, transparency, and accountability.
• Facilitate cluster-level events (workshops, kick-offs, retros, planning, alignment sessions)
• Lead change initiatives end-to-end: identify opportunities, shape proposals, align stakeholders, drive adoption, and ensure changes land in day-to-day practice

Skills, Knowledge and Expertise

• 3–6 years in roles: Scrum Master, Agile Coach, Delivery/Program management, or a similar role in product/tech environments.
• Hands-on experience in product development (working with engineering and product teams, not just theory).
• Strong understanding of Agile methodologies (Scrum, Kanban, Lean) and when to use which.
• Confident with tools: Jira/Confluence (Atlassian), Miro, Google Docs/Sheets, and related tracking/reporting systems. Proficiency in AI tooling would be a plus (e.g., AI for analysis, documentation, facilitation prep, automation)
• Able to work independently: identify problems, structure ambiguity, and drive solutions end-to-end.
• Excellent communication: facilitation, stakeholder management, and crisp written updates.
• Technical background is a plus (engineering, analytics, systems thinking).

Benefits

• Help us challenge injustice by creating fair choices for millions of people across 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.