Job Description

AGILE BUSINESS ANALYST (SERVICENOW)

Location: Hybrid — Must Live in DC, MD, or VA (DMV)

Interview: F2F is 100% required

PROJECT DESCRIPTION

Seeking a Mid-Level Agile Business Analyst with ServiceNow CSM implementation experience. The Agile Business Analyst serves as a key liaison between business stakeholders and Agile delivery teams, ensuring evolving business needs are continuously understood, prioritized, and translated into actionable user stories and product features. The role involves facilitating Agile ceremonies, refining backlogs, and driving iterative delivery through close collaboration with Product Owners, Scrum Masters, developers, and QA teams. The selected candidate must be comfortable writing Jira user stories for large Agile teams (10+ members), with expert-level Jira knowledge required.

MANDATORY SKILLS

• 5+ years of experience as an Agile Business Analyst
• Proven experience with ServiceNow CSM implementation — translating business requirements into ServiceNow feature stories
• Ability to drive implementation plans and conduct demos with customers and leadership
• Experience interacting with large Scrum teams
• Strong understanding of Agile frameworks — Scrum, Kanban, SAFe
• SME-level, expert knowledge of Jira with hands-on creation of 10-15 user stories per week
• Exceptional communication, facilitation, and stakeholder engagement skills
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities

NICE-TO-HAVE SKILLS

• Experience with UI-related products and basic knowledge of Web Services/REST APIs
• Health insurance/payor industry experience
• Cloud/DevOps project experience
• SAFe/Agile-related certifications

QUALIFICATIONS

• Bachelor's degree (in lieu of degree, 4 additional years of relevant experience accepted)