Job Description

Join us at the intersection of delivery, data, and risk. You will help teams move faster with confidence by improving visibility, strengthening controls, and guiding change that sticks.

As a Business Analysis Associate in Connected Commerce Business Practices, you… strengthen how we plan, track, and report work while keeping control expectations clear and practical. You will build and maintain dashboards and management reporting that turn data into decisions. You will also lead business readiness and change activities so new processes and tools are understood, adopted, and sustained.

Job responsibilities

• Serve as a subject matter expert for agile delivery controls and best practices across teams
• Partner with delivery, product, and technology stakeholders to align ways of working with control expectations
• Create, maintain, and enhance dashboards and management reports for progress, risks, and outcomes
• Define key metrics and ensure reporting logic is clear, consistent, and trusted
• Prepare, cleanse, and blend data using analytics tools to support repeatable reporting
• Query and validate data in Snowflake to answer business questions and troubleshoot variances
• Support change management planning, communications, and stakeholder engagement for new initiatives
• Lead business readiness activities, including impact assessment, training support, and cutover checklists
• Present insights and recommendations in a clear, action-oriented way for varied audiences
• Identify opportunities to streamline reporting and reduce manual effort through automation
• Track and support remediation of issues, risks, and dependencies through transparent workflow practices

Required qualifications, capabilities, and skills

• Hands-on experience with Jira and Jira Align for work tracking and delivery reporting
• Proficiency with Alteryx for data preparation, transformation, and repeatable workflows
• Strong structured query language skills and experience working with Snowflake databases
• Advanced Microsoft Excel skills for analysis, data modeling, and report building
• Strong communication skills, including translating complex topics into clear messages
• Experience building reports and presenting actionable insights to senior and cross-functional stakeholders
• Experience working with controls, risk management, or compliance in a business or technology setting
• Ability to manage multiple priorities, deadlines, and stakeholder expectations
• Strong attention to detail, including data validation and reconciliation practices
• Comfortable working in a fast-changing environment with evolving requirements
• Collaborative, inclusive working style with a focus on outcomes and continuous improvement

Preferred qualifications, capabilities, and skills

• Experience implementing or supporting large language models and automation solutions
• Experience using large language models to automate reporting, improve processes, or support change activities
• Familiarity with responsible use practices, including human review, data handling, and quality checks
• Experience designing self-serve reporting or standardized metrics for business users
• Background supporting process improvements across multiple teams or functions
• Experience creating templates and playbooks for reporting, readiness, or controls evidence
• Comfort experimenting with new tools while maintaining strong documentation and governance habits

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans