Job Description

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Crowe’s Microsoft Consulting is building a new kind of delivery capability for the AI era: one that combines engineering depth, business process fluency, solution architecture, and change leadership. We are hiring an Agentic Solution Engineering leader who can help clients move beyond traditional system implementation and into AI-enabled business process transformation.

This role is ideal for someone who is highly technical, hands-on, and comfortable working across Dynamics 365, Power Platform, Copilot Studio, Azure AI, data platforms, integrations, and automation. The person must be able to understand a business process deeply, identify where AI agents and automation can create measurable value, and then design and build practical solutions that work inside real enterprise environments.

Equally important, this person will help reshape and upskill Crowe teams that may be more accustomed to traditional implementation models. This role requires someone who can teach by doing, raise the technical bar, introduce agentic delivery patterns, and help consultants think differently about how work, systems, data, and AI come together.

What you will do

• Lead the technical design and delivery of AI-enabled business process solutions across Microsoft business applications, Power Platform, Copilot Studio, Azure AI, Dataverse, Fabric, integrations, and related enterprise technologies.
• Translate business problems into technical solution patterns, including agentic workflows, copilots, automation, system integrations, data enrichment, decision support, and human-in-the-loop processes.
• Work closely with business analysts, functional consultants, client stakeholders, and delivery teams to understand process pain points before recommending technology.
• Build prototypes, proof of concepts, reusable assets, accelerators, and delivery patterns that demonstrate how AI agents can support, orchestrate, or automate business processes.
• Design solutions that balance autonomy with governance, auditability, security, exception handling, escalation, and human judgment.
• Help define practical architectures for agent-enabled processes, including data access, knowledge retrieval, workflow orchestration, system actions, monitoring, and controls.
• Coach and upskill Crowe team members on modern AI delivery methods, including agentic solution design, responsible AI considerations, prompt and knowledge design, integration patterns, and process-first thinking.
• Partner with client teams to move from isolated AI experiments to production-ready capabilities with measurable business outcomes.
• Support pre-sales, solution shaping, estimation, technical workshops, and executive-level discussions where needed.

What success looks like

• You are able to take an ambiguous business problem and turn it into a working agentic solution concept.
• You can explain complex technical topics in practical business language.
• You help teams stop thinking only in terms of screens, requirements, and configurations, and start thinking in terms of intelligent processes, measurable outcomes, and human plus AI collaboration.
• You build solutions that are technically sound, secure, scalable, and usable by real business teams.
• You create reusable methods and assets that make Crowe’s broader consulting team stronger.

Required experience

• 6 or more years of experience in enterprise solution delivery, solution architecture, software engineering, Microsoft business applications, Power Platform, Azure, data engineering, or related consulting roles.
• Strong hands-on experience with one or more of the following: Dynamics 365, Power Platform, Copilot Studio, Azure OpenAI, Azure AI Search, Dataverse, Fabric, Logic Apps, Power Automate, APIs, integration services, or enterprise data platforms.
• Ability to design and explain end-to-end technical architectures across applications, data, automation, AI, security, and integration layers.
• Experience building or extending enterprise workflows, automations, copilots, agents, or intelligent business applications.
• Strong understanding of business processes, especially in areas such as customer service, sales, field service, finance, operations, risk, compliance, or professional services.
• Experience working directly with client stakeholders, including business users, IT teams, architects, and senior leaders.
• Ability to mentor others, establish standards, and help teams adopt new delivery practices.
  

Preferred experience

• Experience with Microsoft Dynamics 365 apps, including, Finance, Operations/Supply Chain Management, Sales, Customer Service, Field Service, Customer Insights, or Project Operations.
• Experience with Copilot Studio agents, Power Platform solution architecture, Dataverse security, Azure AI services, or retrieval augmented generation patterns.
• Experience with process mining, business process cataloging, value stream mapping, or enterprise process transformation.
• Experience in consulting, professional services, or client-facing delivery.
• Familiarity with responsible AI, governance, compliance, security, and risk controls in enterprise environments.

Mindset we need

This person should not be a traditional developer who waits for requirements to be handed over. They should be a forward deployed problem solver who can sit with a business team, understand how work actually happens, identify broken handoffs and data gaps, and then engineer a practical solution.

They should be comfortable saying, “This does not need AI yet,” when the real issue is bad data, weak process design, unclear ownership, or missing integration. They should also be capable of showing the team what good looks like when AI is the right answer.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.