About the Role
As an Agentic AI Forward Deployment Engineering Lead at Netomi, you will serve as the primary technical and delivery leader responsible for transforming enterprise customer requirements into production-grade Agentic AI solutions. You will partner directly with customers to understand their business processes, design scalable AI-powered workflows, lead end-to-end implementations, and ensure successful deployments that deliver measurable business outcomes.
This role sits at the intersection of Solution Architecture, Product, Delivery Management, and AI Engineering. You will own the complete customer deployment lifecycle—from discovery and solution design to implementation, quality assurance, go-live, and continuous optimization.
You will work closely with Customer Success, Product, Engineering, Integration Engineers, and QA teams while acting as a trusted advisor to enterprise stakeholders throughout their AI transformation journey.
Own the end-to-end delivery of customer deployments from kickoff through production launch.
6–12 years of experience in Solution Architecture, Enterprise Delivery, Implementation Consulting, Professional Services, or Technical Program Management for SaaS or AI platforms.
Proven experience leading complex enterprise software deployments and customer implementations.
Strong ability to gather business requirements and translate them into scalable technical solutions.
Experience managing cross-functional delivery teams across engineering, product, QA, and customer-facing functions.
Deep understanding of APIs, enterprise integrations, system architecture, data flows, and distributed systems.
Excellent customer-facing communication, stakeholder management, and executive presentation skills.
Strong project leadership and problem-solving capabilities with a focus on execution excellence.
Experience with Conversational AI, Agentic AI, LLM-based systems, RPA, workflow automation, or customer service platforms.
Background in enterprise customer experience, contact center technologies, CRM, or ticketing platforms.
Experience working with large enterprises in airlines, BFSI, telecom, hospitality, retail, or healthcare industries.
Familiarity with AI evaluation frameworks, prompt engineering, workflow orchestration, and autonomous agent systems.
Experience scaling deployment methodologies and leading global enterprise implementations.
Backed by leading AI visionaries and trusted by Fortune 50 brands, Netomi delivers the only agent-centric CX platform proven at global scale.
Deployed in weeks, our full-stack, omnichannel solution orchestrates runtime-reasoning agents that plan, act, and continuously optimize customer interactions across chat, voice, email, and messaging—in Autopilot or Co-Pilot mode.
Pre-built integrations seamlessly connect to every major desk, CRM, or home-grown system, while open MCP gateways and A2A links expand agent collaboration across enterprise domains, powering customer interactions with live data.
A sanctioned generative-AI layer ensures security, compliance, and brand consistency. Outcome-guided playbooks and a no-code studio empower business teams to build, govern, and optimize workflows without engineering support.
With Netomi, enterprises aren’t just responding to customers. They’re anticipating needs, resolving issues before they arise, and building lasting customer love. It’s the foundation for a new era of proactive, preemptive care that transforms CX from a cost center into a competitive advantage.
