This is not a traditional customer success role. You won’t be chasing logins and feature usage — you’ll be getting agents into production, watching what they actually do, earning end-user trust, and expanding the share of work customers confidently hand to their agents. In doing so, you’ll create the repeatable operating model that shapes our customers, our product, and the future of AI-powered talent management.

Responsibilities

• Drive agents from deployment into sustained production use — owning the path from “the agent is live” to “the agent runs a meaningful share of the workflow.”

• Design the human-agent operating model with each customer: which work agents own, where humans stay in the loop, how escalations and overrides are handled, and how trust is earned and expanded over time.

• Work directly with end users — recruiters, TA teams, hiring managers, and HR ops — not just executive sponsors, so agents are adopted in the real flow of work.

• Enable and certify customer end users through Agent Academy, so their teams can operate, trust, and continuously improve their agents independently.

• Own the agent consumption and adoption view — monitoring usage, agent actions, task completion, autonomy rates, and value realized through consumption dashboards and analytics — and turn those signals into proactive recovery and expansion plays.

• Serve as a trusted advisor on AI-era workforce transformation workflow redesign, change management, and governance of autonomous agents in a talent context.

• Partner cross-functionally with Customer Value, Customer Growth, Product, Engineering, Support, and Enablement to remove barriers to agent adoption and autonomy.

• Translate what agents do in production — and where they hit friction — into actionable feedback for Product and Engineering.

• Build reusable playbooks, operating models, and success stories that make every next agent deployment faster and better.

• Identify expansion opportunities where additional Eightfold agents and capabilities can take on more of the customer’s talent workflow.

Qualifications

• 5–8 years in Talent Acquisition, recruiting, HR/People, HR Technology, Customer Success, Consulting, Professional Services, Change Management, or Enterprise SaaS.

• Direct recruiting or talent-acquisition experience is strongly preferred — we want people who have done the work our agents now do, and can teach customers to trust agents with it.

• A track record managing complex enterprise engagements and influencing cross-functional teams without direct authority.

• Comfort with data and analytics — able to read consumption, usage, and agent-performance dashboards and translate them into business recommendations and action.

• Excellent written, verbal, and executive communication skills.

• Genuine enthusiasm for AI agents and for reshaping how talent work gets done.

Preferred Qualifications

• Hands-on experience deploying, configuring, or working alongside AI agents or agentic platforms.

• Talent Acquisition or Talent Management domain depth.

• Experience designing enablement, certification, or change-management programs.

• Fluency with product analytics, customer/agent health metrics, and adoption instrumentation.



We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.

Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.

Eightfold AI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.