Visão geral do trabalho
Atendimento multicanal receptivo e ativo aos pacientes, médicos e profissionais de saúde no Programa de Suporte ao Paciente, coleta de relatos de Eventos Adversos, reclamações técnicas sobre o produto, registro das informações em sistema/planilhas e contato e suporte aos prestadores de serviço do programa
Funções essenciais
• Fornece atendimento multicanal aos clientes, com fornecimentos de serviços e solução de problemas de produtos e do suporte/serviços fornecido pelo programa.
• Realiza registro do atendimento e processos realizados no sistema CRM e planilhas.
• Oferece orientação de saúde e qualidade de vida aos pacientes e cuidadores do programa.
• Auxilia médicos e demais profissionais da saúde sobre o tratamento dos pacientes, ou uso dos benefícios do programa.
• Acompanha e auxilia os prestadores de serviço no fornecimento dos benefícios do programa.
Qualificações
• Curso Técnico ou Graduação na área da saúde (em curso ou concluída).
• Pacote Office (Conhecimento mínimo: Intermediário).
• Disponibilidade para atuar no modelo 100% presencial.
• Inglês será considerado um diferencial.
A IQVIA está empenhada em adotar um ambiente de trabalho diverso e inclusivo. Nosso objetivo é atrair e reter as melhores pessoas, independentemente de gênero, raça, estado civil, origem étnica, nacionalidade, idade, deficiência, orientação sexual, identidade de gênero ou qualquer outra característica. Junte-se a nós!
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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.
