Job Description

Agent - Voice and Non-Voice

Eastwood, Quezon City

Night Shift | Onsite | Full-Time

Build your customer support career in a financial account where accuracy, care, and clear communication matter. As an Agent - Voice and Non-Voice, you will support customers across voice and non-voice channels, respond to financial inquiries, and help resolve account-related concerns with professionalism and attention to detail.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As an Agent - Voice and Non-Voice, you will interact with customers through supported service channels such as voice, live chat, and email. You will respond to financial inquiries, review account and transaction information, explain updates clearly, and ensure every customer interaction is handled with care, accuracy, and professionalism.

WHAT YOU'LL DO

Customer Support Across Channels

• Assist customers through voice and non-voice support channels, including live chat and email.
• Respond to financial inquiries, concerns, and service requests related to account activity and banking services.
• Handle customer and client interactions with due skill, care, and professionalism.

Financial Account Assistance

• Support inquiries related to direct deposits, withdrawals, money transfers, disputes, funding, and account setup.
• Discuss or promote available banking products and services when relevant to the customer's needs.
• Review and analyze transaction history to help explain account activity and current balances accurately.

Accuracy, Compliance, and Follow-Through

• Ensure compliance with internal controls, established policies, and account protection procedures.
• Develop strong working knowledge of standard banking operations and procedures in the US.
• Follow through on commitments and ensure customer requests are handled to completion.
• Document customer interactions accurately and maintain quality standards across every transaction.

A BIT ABOUT YOU

Must-Haves

• Experience in chat, back-office, voice, or non-voice support within the BPO industry.
• Very good written and oral communication skills.
• Able to take ownership of quality, competence, and commitment.
• Positive, can-do attitude with the motivation to work hard and deliver reliable support.
• High personal energy and comfort working in a lively, fast-paced environment.
• Highly flexible and open to change, process improvements, and shifting business needs.

Good-to-Haves

• Experience supporting financial, banking, fintech, payments, money transfer, or dispute-related accounts.
• Experience handling live chat, email, back-office, and voice support in a blended environment.
• Familiarity with US banking operations, account protection procedures, or financial customer service workflows.
• Experience reviewing transaction history, reconciling account information, or explaining balances to customers.

WHAT SUCCESS LOOKS LIKE

• Customers receive accurate, timely, and professional support across voice and non-voice channels.
• Financial inquiries are handled clearly, with account details reviewed and explained correctly.
• Internal controls, policies, and procedures are followed consistently.
• Customer commitments are completed with strong follow-through and proper documentation.
• Quality, productivity, and customer experience expectations are met consistently.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here's what's waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards - we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year
• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service
• Employee Referral Program - earn up to PHP 42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off Credits annually, with leave credits convertible to cash
• Paid Birthday Leave - celebrate your day your way

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions.

Entrepreneurial Energy: Think like an owner. Solve like a founder.

Fast with Intent: We move fast and deliver real results.

Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!