Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.
Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.
The role
To perform day-to-day operations, carrying out booking activities and perform timely billing timely and accurately and provide good customer service with close working relationship with our service providers.
1. Handle all shipment bookings via different channels of communication, example via phone call & emails
2. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary
3. Ensure all data (required by Operations Performance Assessment - OPA )are entered into Expeditors Transport Management Systems (ETMS) timely and accurately
4. Provide truck details promptly and give timely feedback to customers on freight status.
5. Ensure that system KPI events are updated promptly and on time.
6. Check on customer credit status and established rates before shipment arrangement
7. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
8. Respond to customer complaints and enquiries promptly (with sense of urgency) and provide possible suggestions, solutions or provide assistance with recovery actions whenever possible.
9. Build good business rapport with both external and internal customers.
10. Prepare and submit reports timely whenever required.
Take on additional tasks delegated by Department Supervisor/ Manager.
Working Condition
- No more than physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
- Good working condition almost complete absence of disagreeable elements. Minimum exposure to adverse or hazardous working conditions.
Tertiary education with 1 year working experience, fresh graduates are also welcome.
*** ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY ***
Expeditors offers excellent benefits for full time employees:
Benefits complied with local law
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
