Job Description

Pour notre département Ticketing & Travel Store Airportau sein de Airline Commercial, nous recherchons un(e):

Agent Ticketing & Sales (m/f/x)

Missions :

• Provide direct customer service (face-to-face) and convert booking requests into confirmed reservations by issuing travel documents in accordance with current procedures for LuxairTours, Luxair Luxembourg Airlines, and contracted third-party airlines, including ticket reissuance and processing payments for Special Service Requests (SSRs).
• Manage cash handling in accordance with established procedures.
• Perform both face-to-face and administrative tasks (email and telephone) related to Staff & Duty Travel in compliance with current procedures.
• Process all excess baggage requests in the relevant systems and ensure the collection of applicable charges in accordance with established procedures.
• Provide passenger assistance, in collaboration with colleagues, for Luxair Luxembourg Airlines, LuxairTours, and contracted third-party airlines in the event of operational disruptions, following the guidance of the Senior Operation Passenger Care Officers.
• Occasionally participate in promotional events organized by the Operation Passenger & Care Center and, where applicable, take part in familiarization (study) trips.
• Comply with the requirements of the Emergency Response Action Plan (ERAP) in accordance with current procedures.
  
  

Required profile:

Minimum requirements for the position:

• Hold a CATP diploma, a Luxembourg secondary school leaving certificate, or an equivalent qualification.
• Have previous experience with an airline, in a call center, or in a travel agency.
• Be customer-oriented, able to identify customer needs and respond to them in a commercial and professional manner.
• Project a positive and professional image while complying with the company's uniform policy.
• Be willing to work on a shift basis, including weekends and public holidays.
• Be proficient in standard Microsoft Office applications and other common office software.
• Be comfortable interacting with customers both over the phone and at the service counter.
• Be fluent in English, French, and German, both spoken and written.
• Demonstrate strong verbal and written communication skills.
• Be accurate and reliable in cash handling and cash register management.
• Be results-oriented.
• Be able to work independently while demonstrating a strong team spirit and collaborative mindset.
• Be capable of prioritizing tasks and organizing work effectively.
• Demonstrate responsiveness and a strong sense of responsibility.
• Be detail-oriented, organized, patient, and attentive to the different needs of customers.
• Have good time management skills and show initiative.
• Be able to work effectively under pressure.
• Proficiency in Luxembourgish or any additional language will be considered an asset.