Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers.
We are a growing team of 85+ incredible colleagues working tirelessly to support over 25,000 homeowners a month to navigate the complicated process of selling property
Together, we are transforming the experience of selling your home.
The Agent Success team is dedicated to elevating the estate agent experience by focusing on satisfaction, long-term retention, and service adoption. As an Agent Success Associate, you’ll be the frontline problem-solver; not only investigating and resolving active issues but also proactively identifying ways to prevent them before they start.
Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions.
Contacting unsubscribed agents, asking for their feedback; attempting to resolve the situation and bring them back to the service.
Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship.
Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners
Responding to escalated email tickets.
Conducting onboarding calls with new estate agents
Presenting cases to senior team members as required to support decision-making.
Taking part in various projects and events, with a focus on raising the profile of GetAgent throughout the Estate Agent community.
Managing sponsored area subscription account queries and retention.
Comfortable conducting phone calls and building rapport over the phone
Strong email communication skills
Empathetic listener with a solution/resolution focus
Resilience
Diligent with keeping on top of administrative tasks and following processes correctly
Gathers necessary information and context to support with decision making - presents cases in a logical manner
Positive attitude, proactive in sharing the team workload
Effective management of workload with shifting priorities
Salary: £35,000
Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt In schemes
Holiday: 25 days + BH
Join a growing company at an exciting point in our journey
Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent
Dive headfirst into one of the biggest industries in the world and help simplify the stressful process of moving house!
At GetAgent, our objective is simple: To help quality agents grow their business.
When you sign up to GetAgent, you’re connected with undecided vendors who are yet to discover your business. With over £6 million per year spent on marketing, your branch will benefit from traffic from Channel 4, Sky, and our partnerships with MoneySavingExpert and Which?.
Our comparison service promotes performance over price – in other words, we let your results justify your fee. From our London HQ, our client services team of over 30 people speak directly to vendors about the value of a quality estate agent.
There’s no need to worry about upfront costs. Our fee structure is aligned with your sales cycle – only pay when you sell.
