Job Description

Agent Software Engineer (SF)

• Title of Role: Agent Software Engineer (SF)
• Location: San Francisco, CA, onsite
• Company Stage of Funding: Secondary Market — Software Development
• Office Type: Onsite
• Salary: $220K–$300K

We're representing a dynamic company that is at the forefront of AI-powered customer experience solutions. Their innovative conversational AI platform enables teams to build, manage, and scale AI agents for omnichannel customer support, blending the agility required by modern businesses with the structured code management essential for engineering teams. This is an exciting opportunity to engage in high-impact work at the intersection of large language models and enterprise software.

What You Will Do

• Design, build, and enhance core AI agent infrastructure to support real-time, omnichannel customer interactions at scale.
• Develop systems that empower non-technical users to configure agent behavior through natural language while ensuring engineering teams maintain control over the underlying code.
• Contribute to the entire software development lifecycle, from architecture and implementation to testing, deployment, and ongoing improvements.
• Collaborate with product, design, and customer experience teams to translate complex requirements into robust and scalable software solutions.
• Define and evolve engineering best practices as the team and product advance, ensuring high standards of reliability and performance.
• Work on systems where reliability and low latency are critical, ensuring consistent performance of AI agents in production environments.

Ideal Candidate Background

• 2 to 6 years of professional software engineering experience with a strong focus on backend systems.
• Proven expertise in Python, with a solid understanding of system design, data structures, and clean code principles.
• Experience developing customer-facing products where user experience, reliability, and performance are key priorities.
• Comfortable navigating ambiguity and contributing effectively in fast-paced, high-velocity environments.
• Genuine interest in AI and large language models, with a desire to work on innovative agentic systems.

Preferred

• Experience building or integrating LLM-based products or workflows involving agentic systems.
• Familiarity with omnichannel communication infrastructure, including chat, email, and voice platforms.
• Background in early-stage or high-growth startups, demonstrating broad scope and ownership in projects.
• Previous work in developer tools, platform products, or enterprise SaaS environments.

Compensation and Benefits

The base salary for this role ranges from $220K to $300K, reflecting the high-impact nature of the work and the expertise required. This company offers a collaborative environment where innovation is encouraged and rewarded.