Agent, Reservations
(21621)
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.
As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.
It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
Kerzner International has built a diverse collection of iconic brands and luxury properties, earning international acclaim for pioneering destination-defining hospitality, delivering unrivalled service, and curating transformative guest experiences.
We are renowned for creating hospitality brands that are distinct and disruptive. Through Atlantis, One&Only, SIRO, and Rare Finds, our portfolio provides unforgettable and immersive experiences for guests in search of extraordinary moments. From authentic cultural exploration to innovative luxury concepts, every brand we build challenges convention to create unique journeys of discovery.
We are a company that never settles. Because of this, we attract colleagues who share our desire to push until the next level is achieved, and then to keep going. We invest in our colleagues and our communities by working proactively to create jobs, training, education and opportunities that enrich lives.
Our colleagues are at the heart of who we are and what we do. International resorts go hand in hand with an international team. In fact, we have more than 16,000 colleagues representing over 120 nationalities. And although we come from all over the world, we are united by the drive to create amazing experiences and everlasting memories for all.
