Job Description

About the Role

Join a team building AI agents for hospitality businesses. This customer-facing role focuses primarily on account implementation and success, while translating customer needs into product improvements for engineering.

What You'll Do

• Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations to support retention and growth.
• Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.
• Identify recurring customer needs and turn them into prioritized product work for engineering.
• Partner with engineering to resolve agent limitations and define new capabilities.
• Automate repetitive work and improve the efficiency of customer-facing operations.

What We're Looking For

• At least 3 years in product management, operations, implementation, solutions engineering, customer success, or another customer-facing technical role delivering solutions.
• Experience owning implementation, customer success, or customer operations for a technical product.
• A systems-oriented approach and a track record of building automations or workflows, using tools such as RPA, no-code platforms, or scripting.
• Experience scoping technical requirements and translating customer needs into implementable specifications.
• Experience building or deploying agentic AI solutions in customer success or operations, and using AI coding assistants such as Claude, Codex, ChatGPT, or similar.
• Comfort managing customer relationships and leading onboarding, support, or business review calls.
• Ability to spot patterns across customer requests and decide what to address through automation versus engineering.
• Experience with non-technical customers or in hospitality, travel, or customer service is helpful.

Compensation & Benefits

Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity. Health insurance and a 401(k) match are provided. Visa sponsorship is not available; candidates must be authorized to work in the United States.

Location

On-site in San Francisco, California.