Job Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries

Do you have a passion for the automotive industry and enjoy helping customers solve complex challenges? We are looking for an Automotive Customer & Technical Support Agent to join a dynamic international team, supporting customers, dealers, and internal stakeholders with technical, aftersales, and service-related enquiries.

This role is ideal for someone with experience in automotive aftersales, technical support, customer care, dealership operations, or service advisory functions who enjoys combining technical expertise with excellent customer service.

What You'll Do

As a Customer & Technical Support Agent, you will play a key role in delivering exceptional support across the customer journey.

Key Responsibilities

• Provide support for vehicle-related technical and aftersales enquiries.
• Handle customer and dealer requests regarding vehicle specifications, configurations, order status, and delivery updates.
• Support dealers with sales and aftersales topics while coordinating with internal departments to resolve issues.
• Review and interpret technical documentation, including repair manuals, technical bulletins, service campaigns, and wiring diagrams.
• Assess technical complaints and determine the appropriate resolution path.
• Resolve cases independently whenever possible and escalate complex cases to specialist teams when required.
• Accurately document customer interactions and case resolutions within CRM systems.
• Explain technical information clearly and effectively to non-technical audiences.
• Contribute to continuous improvement initiatives and support the adoption of new technologies and customer service tools.

Qualifications

Experience & Knowledge

• Completed secondary education (high school diploma minimum); technical or automotive education is advantageous.
• Proven experience with vehicle technology and Aftersales, for example:
  • experience from an authorized workshop, technical hotline, warranty department, service advisor role, or similar,
  • understanding of main vehicle systems (powertrain, chassis, electrical system, comfort & infotainment).
• Experience supporting sales and pre-sales customer enquiries.
• Understanding of:
  • Vehicle sales and delivery processes
  • Service and maintenance operations
  • Warranty, goodwill, and complaint handling procedures

Technical Skills

• Ability to work with technical documentation and repair information.
• Experience using CRM platforms, preferably Salesforce.
• Good knowledge of Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Experience with automotive service systems and diagnostic platforms is an advantage.
• Experience with CRM testing, AI-based support tools, virtual assistants, or agent-assist applications is desirable.

Language Skills

• Native-level Czech or Slovak language skills.
• English at minimum B2 level, both written and spoken, including technical automotive terminology.
• German language skills are considered an advantage.

Personal Attributes

• Customer-focused and service-oriented.
• Strong communication and interpersonal skills.
• Able to explain complex technical topics in a simple and clear manner.
• Analytical problem solver with excellent attention to detail.
• Reliable, organized, and proactive.
• Quick learner with a keen interest in new technologies.
• Empathetic and able to understand customer needs.
• Team player who can also work independently.
• Comfortable working under pressure in a fast-paced environment.

Additional Information

What We Offer

• Permanent employment contract.
• Opportunity to work within a leading automotive environment.
• International and collaborative team culture.
• Exposure to cutting-edge automotive technologies and customer service solutions.
• Professional development and career growth opportunities.

Ready to accelerate your automotive career? Apply today and become part of a team that helps shape exceptional customer and dealer experiences. 🚗

MSX International - MSXI

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.