Job Description

Company Description

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

With over 20,000 trained professionals across 350+ locations worldwide, we deliver logistics solutions that are built on professionalism, integrity, and a culture of innovation. Join us and become part of a Fortune 500 company with globally unified systems and a strong commitment to excellence.

Job Description

The Ocean Services Agent is responsible for ensuring the timely and accurate movement of ocean import and export freight while providing exceptional customer service. This role supports the end-to-end shipment process, including documentation, routing, shipment monitoring, data entry, invoicing, and communication with customers, service providers, and internal teams.

Key Responsibilities

• Coordinate and process ocean import and export shipments in line with operational procedures and customer requirements.
• Receive, prepare, and review shipping documents to ensure accuracy and compliance.
• Arrange shipment routing and coordinate with ocean carriers and service providers.
• Monitor shipment progress and proactively address exceptions or delays.
• Maintain accurate and timely shipment data in operational systems.
• Ensure timely and accurate billing, invoicing, and accounting information.
• Communicate shipment updates and provide responsive support to customers and internal stakeholders.
• Follow customer standard operating procedures, company policies, and applicable regulations.
• Deliver a high level of customer service while meeting operational deadlines and KPI standards.
• Contribute to continuous improvement and efficient ocean freight operations.

Qualifications

• College graduate or equivalent qualification.
• Knowledge of the global logistics industry; ocean freight experience is an advantage.
• Good computer skills, including Microsoft Excel and Word.
• Strong organizational skills with attention to detail and accuracy.
• Effective written and verbal communication skills.
• Customer-focused with the ability to prioritize and manage deadlines.
• Fluent in English.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical & Life
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus