Agent, Imperial Club Lounge - Atlantis the Palm
(20288)
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
As an Imperial Club Agent, you will deliver a seamless and personalized experience for our guests from arrival to departure. You will be responsible for ensuring efficient check-in and check-out processes, handling cashiering transactions accurately, and providing exceptional service through welcome calls, care calls, and concierge assistance. Working closely with colleagues across the resort, you will anticipate guest needs, resolve requests promptly, and create memorable experiences that reflect our luxury hospitality standards. This role requires strong attention to detail, professionalism, and a genuine passion for delivering outstanding guest service while maintaining the highest standards of operational excellence, security, and cash handling procedures.
You have previous experience in a similar role, ideally within a 5-star luxury environment. You are a confident, energetic, and adaptable team player with a positive attitude and strong communication skills. You can effectively manage multiple tasks while maintaining high standards and are comfortable engaging with a diverse range of guests and colleagues at all levels. Experience using Opera Cloud is preferred, and proficiency in Arabic and/or Russian would be an advantage
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
Kerzner International has built a diverse collection of iconic brands and luxury properties, earning international acclaim for pioneering destination-defining hospitality, delivering unrivalled service, and curating transformative guest experiences.
We are renowned for creating hospitality brands that are distinct and disruptive. Through Atlantis, One&Only, SIRO, and Rare Finds, our portfolio provides unforgettable and immersive experiences for guests in search of extraordinary moments. From authentic cultural exploration to innovative luxury concepts, every brand we build challenges convention to create unique journeys of discovery.
We are a company that never settles. Because of this, we attract colleagues who share our desire to push until the next level is achieved, and then to keep going. We invest in our colleagues and our communities by working proactively to create jobs, training, education and opportunities that enrich lives.
Our colleagues are at the heart of who we are and what we do. International resorts go hand in hand with an international team. In fact, we have more than 16,000 colleagues representing over 120 nationalities. And although we come from all over the world, we are united by the drive to create amazing experiences and everlasting memories for all.
