Job Description
Agent, Guest Services
Department: Guest Services
Employment Type: Seasonal - Full Time
Location: Denali Princess Wilderness Lodge
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
The Guest Service Representatives are the greeters, problem-solvers, and sales force of all that is the location where you work. You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, both creating your own and those for others.
RESPONSIBILITIES
- Provide excellent customer service and analyze guest situations, investigate problems and determine solutions within company policies, procedures, and guidelines.
- Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
- Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
- Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours.
- Processes daily sales and completes accounting duties.
- Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
- May deliver messages, and amenities, assist with luggage and run errands based on guest and company needs.
- Participate in generating sales for tours, retail, restaurant, amenities, and hotel rooms at designated locations.
- Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
- Monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on property.
- Keep work areas organized, clean, and sanitized.
REQUIREMENTS
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
