Job Description

About The Peninsula Beverly Hills

The Peninsula Beverly Hills has always been a hotel that does things a little differently.

For more than thirty-five years, we've built our reputation not simply on luxury, but on understanding people. We believe the smallest details matter, that genuine hospitality cannot be scripted, and that the most memorable experiences are often the ones guests never see.

We're large enough to be ambitious, yet intimate enough that every decision matters. We know our guests by name. We welcome families across generations. We celebrate culture, food, art, beauty, and the simple pleasure of making someone feel genuinely at home.

Today, we're building on that legacy. We're creating experiences that feel original, nurturing talent that wants to grow, and challenging ourselves to continually redefine what a luxury hotel can be.

If you're excited by thoughtful hospitality, inspired by high standards, and motivated by the opportunity to help shape the future of one of the world's great hotels, we'd love to meet you.

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking an Agent who possesses a genuine warmth and sense of hospitality.

• Work for an award-winning luxury hotel group
• Learn and grow within a diverse multi-outlet property
• Exceptional benefits package

Key Accountabilities

• Utilize our hotel's online chat system to respond to guest inquiries, including those related to food orders, room reservations, spa appointments, and other services.
• Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
• Direct incoming calls to appropriate departments.

General Requirements

• Strong communication skills while remaining positive, organized, and professional
• An open and flexible schedule ( shift start times will be staggered) with the ability to work on the weekends and holidays
• Experience in customer service in a luxury hotel or other luxury customer service environment
• Ability to handle high-volume calls and multitask effectively.

Benefits we offer:

• 100% company-paid medical, dental and vision coverage
• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary uniform laundering
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $27.81 per hour.

The Peninsula Beverly Hills​

This exclusive oasis in the City of Angels is nestled at the pinnacle of Beverly Hills’ Golden Triangle, within walking distance to the famed Rodeo Drive and a short drive from the city’s most sought-after destinations. Guests can indulge in acclaimed dining across four distinct venues, rejuvenate at the award-winning spa and wellness center, or bask in the sun at the rooftop pool. The Peninsula Beverly Hills truly epitomizes the ultimate urban resort experience.