Agent, Front Office - Atlantis The Royal
(20300)
A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.
Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests’ special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.
If you have a bachelor’s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
Kerzner International has built a diverse collection of iconic brands and luxury properties, earning international acclaim for pioneering destination-defining hospitality, delivering unrivalled service, and curating transformative guest experiences.
We are renowned for creating hospitality brands that are distinct and disruptive. Through Atlantis, One&Only, SIRO, and Rare Finds, our portfolio provides unforgettable and immersive experiences for guests in search of extraordinary moments. From authentic cultural exploration to innovative luxury concepts, every brand we build challenges convention to create unique journeys of discovery.
We are a company that never settles. Because of this, we attract colleagues who share our desire to push until the next level is achieved, and then to keep going. We invest in our colleagues and our communities by working proactively to create jobs, training, education and opportunities that enrich lives.
Our colleagues are at the heart of who we are and what we do. International resorts go hand in hand with an international team. In fact, we have more than 16,000 colleagues representing over 120 nationalities. And although we come from all over the world, we are united by the drive to create amazing experiences and everlasting memories for all.
