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  Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guests’ names at every opportunity.

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  Registers and rooms all arrivals according to established procedures.
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  Performs check-in, check-out, and room change procedures and ensures all data is entered completely into the Hotel system.
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  Maintains cashier float and ensures accurate daily report of all money received.
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  Keeps abreast of all modifications to accounting policies and procedures.
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  Is responsible for attending to guests’ requests to use the service in the safety deposit box at all times.
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  Is knowledgeable of all special promotion procedures.
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  Attends to guests’ complaints, inquiries, and requests, and refers problems to his/her superior if he/she is unable to assist.
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  Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel's services.
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  Performs audit balances and prepares all work for audit in an orderly fashion.
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  Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read email and messages, and how to interpret availability sources within the Reservations system.
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  Maintains exemplary departmental standards of behavior, appearance, and attitude at all times.
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  Takes a personal interest and pride in ensuring that the Reception desk work areas are kept clean and in an orderly state at all times.
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  Is fully aware of the credit policy.
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  Has full knowledge of Solaire Resort North standards.
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  Ensures guest receives prompt attention and requests will be fulfilled immediately.
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  Ensures guest satisfaction during his/her shift.
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  Maintains a neat appearance at all times.

Requirements

• 
  At least 1 year of
  experience in Front Office in the Hotel industry.
• 
  Initiative, organized and detail-oriented, excellent communication and interpersonal skills
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  Good command of both written and spoken English; knowledge of another foreign language is an advantage