Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.
Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.
Distribution Services Agent is responsible for supporting Supervisor to drive the growth of each product and service within the district as well as driving collaboration with the network.
To perform all customer services activities and operations of assigned customer’s account as to achieve 100% customer service satisfaction.
Tasks and Duties
Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing.
Handle all customers’ feedback, requests, and complaints effectively and escalate/ report to superior accordingly.
Perform and dispatch all invoicing/billing to customer on time.
Ensure accuracy and proper maintenance of inventory in systems.
Collect and compile date for measurement of key performance indicators.
Maintain a current and accurate procedures manual that details the processing requirements for each account.
Maintain proper documentation of paperwork associated with orders and accounts.
To take up additional tasks as required meeting the Department needs.
Job Expectations
Excellent customer service skills
Good communication with excellent interpersonal skills
Pro-active to the entire operational flow and able to work independently to complete assigned jobs.
Eagerness to learn and adaptable to changes.
Minimum tertiary education with 2 years related working experience. Knowledge of warehousing and logistics operation is an advantage.
Computer knowledge (MS Word Excel / Word / PowerPoint)
Customer service skills
Relevant knowledge in handling customer for specific industry
Familiar with customer’s ERP system such as Oracle / SAP (if applicable)
**** Only those currently residing in Singapore with a valid work pass status need to apply ****
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
