Job Description

Fonctions essentielles de l’emploi

• Fournir des informations sur les titulaires de polices et les produits aux clients et aux conseillers

• Documenter les problèmes et répondre aux demandes en déterminant les actions appropriées afin de résoudre les situations

• Assurer le suivi des clients dans le respect des normes de service établies

• Tenir à jour les dossiers de service Veiller à ce que les normes de service soient maintenues ou dépassées

• Participer à la recommandation d’améliorations du service et des procédures

• Traiter les transactions non financières lorsque cela est nécessaire

Qualifications de base

• Diplôme d’études secondaires ou G.E.D.

• 1 à 2 ans d’expérience d’assistance à la clientèle

• Solides compétences en matière de communication et capacité à mener plusieurs tâches de front

• Excellentes compétences en matière de communication orale et écrite en anglais et en français; maîtrise de l’anglais et du français à l’écrit et à l’oral

• Attitude positive, orientée vers le service, avec un engagement à offrir un service de qualité supérieure La connaissance du secteur de l’assurance-vie est un atout, mais elle n’est pas obligatoire (nous sommes prêts à prendre en considération les personnes qui découvrent le secteur) Il s’agit d’un poste à distance;

Autres qualifications

• Compétences en affaires et en résolution de problèmes analytiques

• Compétences en communication

• Capacité à travailler de façon autonome

• Capacité de suivre les instructions orales et écrites

• Une expérience en assurance-vie est préférable

• L’administration des polices d’assurance-vie est privilégiée

Environnement de travail

• Un environnement de bureau à domicile est nécessaire

• Peut nécessiter un travail par quarts

• Ce poste est entièrement à distance et au Canada seulement

• Doit détenir un permis de travail canadien valide durée indéfinie

• Heures d'ouverture du centre d'appels : de 8 h à 19 h, heure normale de l'Est, du lundi au vendredi

• Horaires de travail hebdomadaires. Les horaires sont affichés 4 semaines à l'avance. Heures de début : 8 h, 8 h 30, 9 h, 9 h 30, 10 h et 10 h 30

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Essential Job Functions

• Provide policyholder and product information to clients and advisors

• Document issues and respond to requests by determining appropriate action in order to resolve situations

• Follow up with clients within established service standards

• Maintain service records

• Ensure service standards are maintained or excelled

• Participate in recommending improvements to service and procedures

• Process non-financial transactions when necessary

Mandatory Qualifications

• High school diploma or G.E.D.

• 1-2 years of client service experience

• Strong communication skills and ability to multi-task

• Excellent verbal and written English communication skills

• Fluency in written and verbal French communication skills

• Positive, service-oriented attitude with a commitment to offering superior service

• Knowledge of the life insurance industry is an asset; however, not required (we are willing to consider those new to the industry)

Other Qualifications

• Business and analytical problem-solving skills

• Communication skills

• Ability to work independently

• Ability to follow oral and written directions

• Life Insurance experience is preferred

• Life Insurance policy administration is preferred

Work Environment

• Home office environment is required

• May require shift work

• This position is fully remote and within Canada only

• You must be legally eligible to work in Canada without requiring sponsorship now or in the future

• Call center hours of operation: 8am to 7pm, Easter Standard Time, Monday through Friday

• Weekly rotational shifts. Schedules get posted 4 weeks in advanced. 8; 8:30; 9; 9:30; 10; 10: 30 am start times

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here