Department : Sales | Location : Esch-sur-Alzette | Contract : 12-month fixed-term | Job Requisition N°19866
Your tasks
• You provide support to CSC agents on quality issues and complex customer requests
• You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
• You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
• You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually
• You detect and assist in the correction of erroneous data
• You propose process improvements based on your analysis
• You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)
• You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs)
• You meet service level targets to improve and harmonize the level of service provided to our customers
• You ensure compliance to communication procedures, guidelines, and policies
• You regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues
Your profile
• You hold a general secondary school-leaving diploma or significant experience
• You ideally have a previous working experience in customer service
• You have an analytical mindset, are detail-orientated and result-driven
• You have excellent verbal and written communication skills in Luxembourgish, French, German and English
What we offer
“Together we build the future of Luxembourg’s energy transition”
• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary with additional benefits (e.g.meal vouchers, private parking, company restaurant, etc.)
• A significant stability of employment and the possibility to evolve within the Group
• Continuous learning and development career path adapted to the needs of each employee
• Hybrid working mode with the possibility to work from home
For external applications, a recent copy of the police record will be requested if you are invited for an interview.
Encevo Group is the leading partner for the sustainable energy transition in the Greater Region.
Encevo is active all along the energy value chain: Production, storage, supply, transport, trading, distribution and services. The group is based on three pillars, essentially represented by three distinct entities and their respective subsidiaries: energy supply and the production of renewable energies through Enovos, grid operation through Creos and energy related services (distributed production, energy efficiency, eco mobility …) through Teseos.
As a regional energy leader and key player in Luxembourg’s energy transition, Encevo Group currently employs a workforce of more than 2,800. The group has more than 300,000 delivery points for natural gas and electricity and operates over 10,150 km of electrical power lines and 3,700 km of gas pipelines. The group also offers a wide range of energy related services through its various subsidiaries. The different domains of activity provide the group with a global view and expertise on the energy world, which makes Encevo a unique player in this field.
