Provide accurate and engaging information about hotel facilities, local attractions, restaurants, entertainment venues, and other points of interest. Curate and arrange personalized itineraries, tours, and experiences based of guests' individual interest and preferences. Handle restaurant reservations and special arrangements while considering guests' dietary restrictions and special requests. Establish and maintain strong relationships with local partners, service providers, and vendors to enhance guest offers. Maintain an updated and comprehensive database of local information, including events, transportation options, and contract directories. Coordinate efficiently with Housekeeping, Front Office, Food & Beverage, and other departments to ensure timely completion of guest request. Ensure the Concierge Desk remains organized, presentable and fully stocked with brochures, maps, and information materials Actively promote hotel facilities and dining outlets through informed recommendations and product knowledge. Monitor and maintain all Concierge equipment and ensure readiness for operational use. Assist guests with the airline-related services such as booking, rebooking and ticket purchases. Send daily weather forecast and flight alerts t relevant teams through established communication channels. Update and manage bulletin boards, directories, and other guest communication materials. Handle incoming calls and emails courteously and respond to all guest inquiries in a timely manner Record track, and assign guest requests through the dispatching or ticketing system. Requirements Good command of both written and spoken English; knowledge of another foreign language is advantage. Minimum relevant experience of Concierge/ Bell Service in the Hotel is an advantage. Relevant experience of Front Office in the Hotel industry is an advantage Certificate holder in Hospitality Management or related course.
Solaire Resort Entertainment City is the first integrated destination resort on a 8.3 hectare site in Manila’s Entertainment City, which boasts 800 luxurious resort-style accommodations in two distinctive towers, extensive dining options, impressive gaming facilities and state of the art lyric theatre that has changed the way people view resort casinos in Manila.
Solaire Resort North is the second Solaire-branded property in the Philippines. It is situated on a 1.5-hectare land in the heart of Quezon City, the largest city of Metro Manila, and is the first and only luxury 5-star property of its kind. The 38-storey property has 4 gaming levels for mass and VIPs across approximately 13,000 square meters, 530 guest rooms and suites, dining options ranging from casual cafes, signature restaurants, to premium bars and lounges. It also has impressive MICE facilities with an expansive 1,800 sqm pillarless grand ballroom that can accommodate more than 1,600 guests at theatre-style seating and divided into 3 event halls. A 1,400-square meter state-of-the-art health club with a high-end gym and expansive spa, an outdoor swimming pool with a kids’ waterpark, and a fun-filled indoor Kids’ Club.
Solaire offers unique experience of comfort, elegance and luxury, all underlined by the staff’s unparalleled warm Filipino hospitality.
