Solaire Resort

Agent, Casino Services

Solaire Resort  •  Republic of the Philippines (Onsite)  •  2 days ago
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Job Description


  • Handle all Inbound calls to assist patrons and the operations team with booking reservations pertaining to hotel rooms, restaurant reservations, limo reservations, and Solaire Online

  • Arrange all transportation requests, liaising directly with the Hotel Transportation and Concierge teams Arrange all F&B requests, liaising directly with the Reservations and F&B Outlets

  • Own all requests and complaints; escalate and resolve issues immediately and follow up to ensure the guest's satisfaction

  • Ensure to know product and property information, up to but not limited to events, promotions SRC offers, room categories, food and beverage offerings, and the entertainment calendar

  • Provide excellent service consistent with the property's core service standards and brand attributes.

  • Proactively seek to provide refined luxury service ensuring guest satisfaction

  • When a player calls in to assist with booking reservations about guest entertainment, dining, and other services

  • Assist Operations team with the booking of Hotels, Limousine and all other requests for casino patrons

  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended Maintain positive guest relations always
Solaire Resort

About Solaire Resort

Solaire Resort Entertainment City is the first integrated destination resort on a 8.3 hectare site in Manila’s Entertainment City, which boasts 800 luxurious resort-style accommodations in two distinctive towers, extensive dining options, impressive gaming facilities and state of the art lyric theatre that has changed the way people view resort casinos in Manila.

Solaire Resort North is the second Solaire-branded property in the Philippines. It is situated on a 1.5-hectare land in the heart of Quezon City, the largest city of Metro Manila, and is the first and only luxury 5-star property of its kind. The 38-storey property has 4 gaming levels for mass and VIPs across approximately 13,000 square meters, 530 guest rooms and suites, dining options ranging from casual cafes, signature restaurants, to premium bars and lounges. It also has impressive MICE facilities with an expansive 1,800 sqm pillarless grand ballroom that can accommodate more than 1,600 guests at theatre-style seating and divided into 3 event halls. A 1,400-square meter state-of-the-art health club with a high-end gym and expansive spa, an outdoor swimming pool with a kids’ waterpark, and a fun-filled indoor Kids’ Club.

Solaire offers unique experience of comfort, elegance and luxury, all underlined by the staff’s unparalleled warm Filipino hospitality.

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
Paranaque, PH
Year Founded
2012
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